The Service Spare Parts Coordinator is responsible for delivering efficient customer and service support by managing spare parts operations, repair processes, customer requests, and administrative activities.

The role involves handling customer inquiries, coordinating with internal teams and vendors, maintaining ERP and service records, processing quotations and purchase orders, tracking inventory and logistics, managing KPIs, and ensuring timely support across global regions. He/she maintains, manages documentation and records in an organized manner. Service Spare Parts Coordinator analyzes the requests to define trends and actions to improve processes to improve the business.

Responsibilities

- Adequately responding to customer issues
- Actively maintain the Jira helpdesk, by prioritizing, assigning, and updating spare parts requests.
- Assist in part ordering, price validation, track deliveries, and prepare shipping documents.
- Raise RFQs & follow up on RFQs until closure.
- Review and Process customer POs.
- Update & manage spares tracking log for cost, transportation & other relevant information.
- Coordinate with internal stake holder and vendors for spare parts.
- Support and create spare part offer for customers & invoicing.
- Track parts consumption for various customer sites and coordinate for replacement.
- Support the parts warranty process.
- Create, coordinate, and invoice for customer repair requests. Manage the repair process.
- Review and update customer RMA logs.
- Log and keep records of customer queries. Maintain/manage documentation and records in an organized manner.
- Provide administrative support to customers in operational matters.
- Update the ERP system for spare parts information.
- Create, update, and manage various OMR service logs for training, employee certification, compliance log, contracts, installation bases, tool/calibration, etc.
- Support any administrative tasks for the service department.
- Handle the Service Support phone line as and when needed.
- Prepare/Update self-help documents/procedures to assist employees in carrying out departmental tasks without any assistance.
- Identify, Evaluate, and Interpret trends for detailed analysis of data.
- Create/update/manager spare parts database.
- Assist with any other duties as and when required.
- Provide coverage for EU and US Coordinators as and when required.
- Maintain customer spare parts lists.
- Maintain and update safety stocks.




- Communicate pricing changes to spare parts to customers.
- Update financial logs for forecasting and invoice status.
- Manage KPIs.

ADDITIONAL

- Continuously optimize the service processes by evaluating and making recommendations for improvements as well as the development of these improvements.
- Look for process improvements within the adjacent departments and advice the teams on these.
- Undertake continuous improvement and special projects as instructed by management.
- Support other PMO related tasks for projects when needed.
- Other duties as assigned.

Qualifications REQUIRED

- Must be willing to Work from office as and when needed.
- Bachelor’s degree in any discipline can apply. Business related or engineering background will be an advantage.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Willing to work in the Central European Time zone and able to work independently.
- Proven ability to quickly learn and understand complex topics.
- Adaptable attitude, prepared to execute tasks other than defined in this .
- Knowledge of MS-Office and computer fundamentals (E)

DESIRED

- Any experience in SCM/logistics field.
- Strong administrative skills.
- Knowledge, Skills, Abilities and Other Characteristics
- Customer focused.
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
- Experience in managing documentation on MS SharePoint.
- Knowledge & support experience for Windows OS, Active Directory, MS Office Applications, Outlook & computer hardware
- Teamwork & Interpersonal skills
- Analytical, problem solving & decision-making skills
- Organizing & planning skills.
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability: Follows instructions,



responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Conceptual thinking (Out of the Box).
- Anticipating mindset.

About Us Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, material handling, aerospace, science, and renewable energy industries. Overview ABOUT THE TEAM Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.

Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.

In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).

Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.

At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.

📌 Service Spare Parts Coordinator II (Chandigarh)
🏢 Oceaneering
📍 Chandigarh