Service Relationship Manager-Small Business Enterprise-Sales Service Relationship Manager - Small Business Enterprise-Sales Roles and Responsibilities Ensuring customer’s closure request is processed timely Coordinate with relevant team to ensure correct resolution Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support Execute best practices to ensure reduction in complaints and errors Display ownership in handling service requests of customers with accurate resolution Update MIS/Reports accurately with details required Contribute towards improvement in TAT and NPS Take ownership in additional activities to drive team performance
📌 Service Relationship Manager - Small Business (Surat)
🏢 Kotak Mahindra Bank
📍 Surat
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