Description

Location : Pan India

Mode : Hybrid

Total Experience : 6 - 8 Years

Relevant Exp. : 5+ years

Mandatory skills : Service Max Skillset required

Desired skills : Service Max + Field service

Domain (Industry) : Manufacturing

Position: ServiceMax Technical Consultant – Salesforce & Integrations

Job Summary

We are looking for an experienced ServiceMax Technical Consultant/Developer with strong expertise in ServiceMax, Salesforce development, integrations, and field service solutions. The ideal candidate will be responsible for configuring and customizing ServiceMax, developing Salesforce components, managing integrations with enterprise applications, and delivering scalable solutions for field service operations.

Key Responsibilities

Service Max Configuration & Development

- Configure and customize ServiceMax Core components including Work Orders, PM Plans, Service Contracts, Installed Base/Assets, Entitlements, Inventory, and Parts Management.
- Work extensively with ServiceMax Configuration Console, Flows, Dispatch Console, and ServiceMax Mobile (Go/Classic).
- Configure and optimize mobile and offline capabilities to support field technicians.
- Design technician-friendly layouts, workflows, and processes to improve field service efficiency.
- Analyze business requirements and translate them into scalable ServiceMax solutions.

Salesforce Development

- Develop and maintain Apex classes, triggers, batch classes, and scheduled jobs.
- Create and maintain comprehensive Apex test classes while ensuring required code coverage standards.




- Develop user interfaces using Lightning Web Components (LWC) and Aura Components.
- Perform Salesforce data modeling, including objects, relationships, fields, and security configurations.
- Implement business automation using Salesforce Flows, Validation Rules, and Workflows.
- Troubleshoot and optimize Salesforce/ServiceMax applications and resolve production issues.

Integration

- Design and implement integrations using REST/SOAP APIs, Named Credentials, and External Services.
- Develop and support integrations with middleware platforms such as MuleSoft, Dell Boomi, Informatica, and Jitterbit.
- Integrate ServiceMax/Salesforce with enterprise applications including SAP, Oracle ERP, Inventory Management, Asset Management, and IoT platforms.
- Monitor integrations, troubleshoot failures, and ensure reliable data synchronization across systems.
- Work with integration teams to define API specifications, data mappings, and integration architecture.

Support & Delivery

- Participate in requirement gathering, technical design, development, testing, deployment, and post-production support.
- Collaborate with business stakeholders, Salesforce teams, integration teams, and field service users.




- Perform root-cause analysis and provide timely resolution for ServiceMax and Salesforce issues.
- Follow Salesforce and ServiceMax best practices for configuration, development, security, and deployment.
- Prepare technical documentation for configurations, customizations, integrations, and support processes.

Required Technical Skills

- Strong hands-on experience with ServiceMax Core.
- Experience with Work Orders, PM Plans, Service Contracts, Installed Base/Assets, Entitlements, Inventory, and Parts.
- Hands-on experience with ServiceMax Configuration Console, Dispatch Console, Flows, and Mobile (Go/Classic).
- Strong knowledge of Salesforce Apex, Triggers, Batch/Scheduled Apex, and Test Classes.
- Experience with LWC and/or Aura.
- Good understanding of Salesforce data modeling and automation.
- Solid knowledge of REST/SOAP APIs, Named Credentials, and External Services.
- Experience with one or more middleware platforms: MuleSoft, Boomi, Informatica, or Jitterbit.
- Experience integrating Salesforce/ServiceMax with SAP/Oracle ERP, inventory, asset, and IoT systems.
- Good understanding of Salesforce development and deployment best practices.

Preferred Skills

- Experience in Field Service Management / FSM domain.
- Knowledge of ServiceMax mobile/offline architecture.
- Experience working with enterprise-scale Salesforce implementations.
- Strong troubleshooting, analytical, and communication skills.
- Salesforce/ServiceMax certifications would be an added advantage.

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