Company: Tsuyo Manufacturing Pvt. Ltd.

Department: Service / After-Sales

Location: Greater Noida

Experience: 6–8 Years

Industry: Automotive / EV Manufacturing

CTC: 8–10 LPA

Key Responsibilities

Lead and manage the Service & After-Sales function.

Manage day-to-day service operations and ensure timely resolution of customer issues.

Handle and resolve critical customer complaints through systematic root-cause analysis.

Coordinate with Quality, R&D;, Production, and Sales teams for effective issue resolution.

Conduct technical analysis of field failures and recurring service issues.

Develop and implement corrective and preventive actions (CAPA).

Monitor service KPIs such as complaint closure time, repeat complaints, warranty issues, and customer satisfaction.

Ensure proper documentation and tracking of customer complaints and service cases.

Identify recurring technical issues and work with internal teams to improve product reliability.

Ensure compliance with defined service processes, quality standards, and company SOPs.

Support warranty and field-service activities. Guide and develop the service team to improve technical capabilities and service performance.

Conduct regular review meetings and prepare service performance reports for management.

Maintain strong relationships with customers and ensure a high level of customer satisfaction.

Required Skills & Competencies

Strong hands-on experience in automotive service operations.

Good understanding of automotive systems, troubleshooting, diagnostics,



and field service activities.

Proven experience in customer complaint handling and resolution.

Strong knowledge of Quality Management Systems and problem-solving methodologies.

Experience with RCA, 5 Why, Fishbone Analysis, CAPA, and similar tools.

Good coordination skills with cross-functional teams.

Strong analytical and problem-solving abilities.

Excellent communication and customer-handling skills.

Ability to manage service teams and work effectively under pressure.

Good reporting and documentation skills.

IATF 16949 Internal Auditor certification is required/preferred.

Additional certification in quality, automotive service, or EV technology will be an advantage.

Experience 6–8 years of relevant experience in the automotive/EV industry.

Candidates with strong hands-on experience in service, quality, and customer complaint management will be preferred.

Pay: ₹66,000.00 - ₹83,000.00 per month

Advantages

- Provident Fund

Experience:
- AUTOMOTIVE INDUSTRY: 6 years (Required)
- EV INDUSTRY : 6 years (Required)
- IATF 16949 Internal Auditor certification: 6 years (Required)
- RCA, 5 Why, Fishbone Analysis, CAPA: 6 years (Required)
- Strong knowledge of Quality Management Systems: 6 years (Required)
- customer complaint handling and resolution: 6 years (Required)
- automotive service operations: 6 years (Required)
- automotive systems, troubleshooting, diagnostic: 6 years (Required)

Work Location: In person

📌 Service Head (Automotive Industry) (Greater Noida)
🏢 Diksha Elite Academy
📍 Greater Noida