Key Responsibilities

- Install and commission digital cinema projectors, servers, audio systems, and automation equipment.
- Perform preventive maintenance and health checks at customer sites.
- Diagnose and resolve hardware, software, and network-related issues.
- Calibrate projectors, audio processors, and cinema sound systems.
- Configure and troubleshoot cinema servers, TMS, automation systems, and remote monitoring solutions.
- Replace defective components and perform equipment repairs.
- Coordinate with customers to minimize downtime and ensure timely issue resolution.
- Prepare service reports after every site visit.
- Maintain proper documentation, spare parts records, and maintenance logs.
- Provide technical guidance and basic training to customer staff.
- Support remote troubleshooting whenever required.
- Follow company safety procedures and technical standards.

Required Skills
- Solid knowledge of electrical and electronics systems.
- Understanding of networking (TCP/IP, switches, IP configuration).
- Experience with Windows-based systems and basic Linux knowledge is an advantage.
- Ability to read wiring diagrams and technical manuals.
- Good troubleshooting and analytical skills.




- Strong communication and customer service abilities.
- Willingness to travel extensively and work flexible hours, including weekends when required.

Preferred Experience
- Diploma or Bachelor's degree in Electronics, Electrical Engineering, Computer Engineering, or a related field.
- Experience in digital cinema, professional AV, projection systems, or broadcast equipment is preferred.
- Knowledge of Barco, Christie, NEC projectors, Doremi, Dolby, GDC, QSC, JBL, Crown, or similar products is an added advantage.

Other Requirements
- Valid driving license preferred.
- Passport and willingness to travel internationally are an advantage.
- Physically fit to handle equipment installation and site work.

Key Performance Indicators (KPIs)
- First-time fix rate.
- Response and resolution time.
- Preventive maintenance completion.
- Customer satisfaction.
- Service report accuracy and timely submission.
- Equipment uptime and reliability.

Employment Type Full-time

Location

Based at company office with frequent domestic and international travel to customer sites.

📌 Service Engineer (Tamil Nadu)
🏢 Prime Pix
📍 Tamil Nadu