Position: Service Desk Non-Voice Process

Industry: IT / ITES Industry

Employment Type: Full-Time | Fresher

Eligibility Criteria

- Qualification: BE / B.Tech (EEE, IT) / MCA / M.Sc. Computer Science / MCA (AI & DS) / AI / BCA / B.Sc. Computer Science
- Graduation Years: 2025 & 2026 graduates only
- Education: UG & PG candidates are eligible
- Experience: Freshers only

Job Responsibilities
- Provide first-level IT support through non-voice channels such as email, chat and ticketing systems.
- Monitor, log and manage IT support tickets according to defined procedures.
- Troubleshoot basic hardware, software, system and application-related issues.
- Assist users with password resets, access issues and basic technical queries.
- Identify and document technical issues accurately and escalate complex problems to the relevant technical teams.
- Maintain proper records of incidents, requests and resolutions.
- Follow IT service management procedures, company policies and SLA requirements.
- Ensure timely resolution and closure of assigned tickets.




- Maintain a high level of accuracy, service quality and data confidentiality.

Required Skills
- Basic understanding of IT systems, networking and troubleshooting.
- Good written communication skills.
- Strong analytical and problem-solving abilities.
- Basic knowledge of Windows, MS Office and common IT applications.
- Valuable typing and documentation skills.
- Ability to work in a process-oriented IT environment.
- Willingness to work in a non-voice Service Desk process.
- Good attention to detail and ability to meet productivity and quality targets.

Compensation CTC: 22,000 per month

Key Highlights

Experience: Freshers Only

Graduation: 2025 & 2026

Process: Non-Voice

Industry: IT / ITES

CTC: 22,000 per month

Eligibility

Only 2025 & 2026 UG/PG freshers from the mentioned qualifications are eligible to apply.

Contact No: Dhenika HR / (phone hidden)

📌 Service Desk (Chennai)
🏢 Eminence HR
📍 Chennai