29 Aug
|
Makonis
|
Bengaluru
Roles and Responsibilities :
- Lead a team of IT professionals to provide technical support for Active Directory, ITSM, and Microsoft technologies.
- Manage incident resolution processes to minimize downtime and ensure timely restoration of services.
- Collaborate with cross-functional teams to identify root causes of issues and implement preventative measures.
- Develop training programs for junior staff members on ITIL best practices.
Job Requirements :
- 7-20 years of experience in an IT operations role with expertise in Active Directory, ITSM, and Microsoft technologies.
- Robust understanding of ITIL framework for incident management and problem resolution.
- Proven track record in managing high-performing teams through effective communication, coaching, and mentoring.
📌 Service Desk Team Lead (Bengaluru)
🏢 Makonis
📍 Bengaluru