Key Responsibilities

- Lead end-to-end delivery of Wealth Management platform implementation, enhancement, integration, upgrade, and transformation initiatives.

- Own delivery plans, timelines, resources, risks, dependencies, budgets, and milestones.

- Manage production support, service delivery, and incident management, ensuring business-critical issues are resolved within agreed SLAs.

- Lead P1/P2 incidents, RCA, problem management, and corrective/preventive actions.

- Coordinate with Wealth Business, Product, Technology, Operations, QA, Infrastructure, and vendor teams to ensure seamless delivery and service continuity.

- Manage integrations across Wealth Management platforms, CRM, KYC, digital onboarding, core banking, market data, OMS/trading, custodians, and reporting systems.

- Drive release, deployment, change management, testing, and production readiness activities.

- Establish delivery and service governance through SLA/KPI tracking, RAID management, incident dashboards, status reporting, and stakeholder reviews.

- Lead offshore/distributed teams and manage third-party vendors and implementation partners.

- Drive platform stability, automation, operational efficiency, and continuous improvement initiatives.

- Ensure adherence to security, regulatory, audit, risk, and operational standards.

Required Skills & Experience





- 10+ years of experience in technology delivery/project management, with strong experience in Wealth Management / Private Banking technology.

- Proven experience managing technology delivery and production support for Wealth Management platforms.

- Experience with platforms such as Avaloq, Temenos Wealth Suite, Finacle Wealth, Flexcube, TCS-Bancs or similar.

- Strong understanding of Wealth Management processes, platform architecture, integrations, APIs, and enterprise systems.

- Solid experience in Incident Management, Problem Management, RCA, SLA management, and ITIL processes.

- Experience managing P1/P2 production incidents and business-critical issues.

- Proven experience managing offshore/distributed teams, vendors, and senior stakeholders.

- Strong knowledge of Agile/Waterfall, risk, dependency, change, release, and delivery management.

- Excellent communication, leadership, decision-making, and stakeholder-management skills.

Preferred

- Experience in large-scale Wealth Management / Private Banking transformation, migration, or platform modernization.

- ITIL / PMP / PRINCE2 / Scrum certification.

- Exposure to cloud, microservices, DevOps, CI/CD, and modern integration architecture.

- Experience working with international banks and regulatory environments.

📌 Service Delivery Manager - Wealth Management (Chennai)
🏢 Optimum Solutions
📍 Chennai