- Daily Attendance/ Resources report tracking .

- Timely Response to Communications (Internal &
- External).

- Effective Communication with Customer Team, OEM/ Service Partners, Internal Team from time to time.

- Receive, register, and track customer service requests and complaints.

- Followup with customer for OGP- the Defective HW's to be sent to OEM/ Service Partner.

- Followup with OEM/ Service Partner for HW Repairs/ Service Quotation.

- Track the HW's sent to OEM/ Service Partner for repair, highlight to customer incase of no update/ approval for repairs/ service beyond 30 days.

- Communicate to Customer for any OGP is open beyond 45 Days.​

- Keep Track of AV Inventory .

- Act as the primary point of contact between customers, internal teams, OEM's &

- Service Partners.





- Maintain accurate records of Service requests/ Complaints, Customer Orders (PO/WO) OEM/ Service Partner Service reports.

- Prepare and maintain Daily, Weekly, and Monthly reports.

- Maintain positive relationship with Customer, OEM &

- Service Partners and ensure a high level of customer satisfaction.

- Attend reviews with HOD/ Reporting Manager on weekly &

- Monthly.

- Interact with Project Team for any New HW Supply, Installation and Completion Report.

Pay: ₹25,287.67 - ₹31,135.05 per month

Work Location: In person

📌 Service Coordinator (Vikhroli)
🏢 Sigma AVIT Infra Services
📍 Vikhroli