Experience: 2+ Years Retail industry/ Car Dealership/ Luxury brand
Qualification & amp; Experience:
- Batchers Degree in Automotive / Mechanical Engineering.
- 5-6 years of experience in Luxury automobile retail market.
- Certified Service Advisor training
1. You study service history of the appointed customer and prepare yourself to attend the customer one day prior.
2.Record customers’ verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer.
1. You advise customers for suitable service product and required jobs to be done as per the customers’ need.
2. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
3. You translate the customer requirement in technical instructions with quick test and setting data collected during reception with the help of Quality Inspector.
4.
You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.
5. You keep on updating the vehicle status to customers during service.
6. You follow up with the workshop for completion of job as per promised time.
7. You confirm the readiness of car after visual inspection and inform customer about delivery time.
8. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
9. You call customers after 3 days of vehicle delivery to know the post service feedback.
10. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal.
Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month