- Handle customer vehicle service requirements and provide appropriate solutions.
- Coordinate with customers regarding vehicle repairs, maintenance, and service schedules.
- Manage insurance-related processes and accident vehicle claims.
- Prepare repair estimates and explain service recommendations to customers.
- Coordinate with workshop and technical teams to ensure timely vehicle delivery.
- Maintain service records and customer documentation.
- Ensure high levels of customer satisfaction and service quality.
- Follow up with customers regarding vehicle status and service completion.
Required Skills:
- Good knowledge of automobile service operations.
- Experience in insurance claim processing and accidental vehicle management.
- Robust communication and customer-handling skills.
- Basic computer knowledge and documentation skills.
- Ability to coordinate effectively with customers and workshop teams.