NOC Server Engineer

Role Title: NOC Server Engineer

Location: Bangalore, India – Onsite

Job Type: Full Time - Onsite

Experience: 6+ Years

Shift Model: 24×7 shift-based NOC operations

Reporting To: NOC Lead

Role Overview The NOC Server Engineer provides advanced 24×7 operational support for cloud-hosted server infrastructure in AWS and Azure. This role acts as the shift escalation lead for complex and high-severity incidents, ensuring service stability and rapid restoration. Kubernetes (EKS), Terraform, and foundational cloud networking knowledge are required skill sets to support modern cloud workloads.

Key Responsibilities

- Provide deep troubleshooting for Linux and Windows servers hosted in AWS and Azure, including OS, services, performance, and capacity.
- Analyze alerts and telemetry using CloudWatch, Azure Monitor, Splunk, and Grafana to validate root cause and recovery.
- Coordinate with Operations Center (OC), Incident Managers, and platform SMEs; maintain clear ownership and escalation.
- Execute protected, pre-approved operational actions and validate post-change health using documented procedures.
- Ensure accurate incident timelines, updates, and handovers in ServiceNow/Jira.
- Mentor engineers and own structured shift handovers to maintain operational continuity.

Required Skill Set

- Cloud Server Engineering: Strong hands-on experience supporting AWS and/or Azure compute services (EC2, Azure VMs/VMSS).
- Linux & Windows Servers: Advanced OS-level administration, patching,



log analysis, service troubleshooting, and performance tuning.
- Kubernetes (EKS) & Container Orchestration: Experience triaging EKS node and pod issues, crash loops, scaling symptoms, and workload health.
- Infrastructure-as-Code (Terraform): Ability to execute, review, and validate Terraform-based changes following operational guardrails.
- Cloud Networking Fundamentals: Working knowledge of VPC/VNet, subnets, routing tables, security groups/NSGs, load balancers, DNS, and basic connectivity troubleshooting.
- Observability: CloudWatch, Azure Monitor, Splunk, Grafana/Prometheus; alert tuning and dashboard interpretation.
- ITSM & Operations: Strong incident documentation, communication, and SLA discipline using ServiceNow or Jira.

Required Experience

- 6+ years of experience in Cloud Operations, NOC, SRE, or Infrastructure Support roles.
- Proven experience leading or handling P1/P2 incidents in 24×7 production environments.
- Hands-on experience working with runbooks, escalation matrices, and shift handovers.

Preferred Skills

- Scripting with Bash, PowerShell, or Python for operational automation.
- CI/CD and Git-based workflows supporting infrastructure changes.
- Certifications preferred: AWS/Azure Associate, ITIL Foundation, Kubernetes (CKA/CKAD).

Out of Scope

Shift Model

24×7 rotational shifts

Work Arrangement

Work from Office with structured handovers and escalation ownership.

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