Bengaluru, Karnataka

Job Summary

Key Responsibilities: Technical Troubleshooting &

- RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues.
- Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes.
- Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring &
- System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures.
- Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk.
- Perform log analysis, query analysis, and system health checks. Incident, Problem &
- Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution.
- Participate in Problem Management to reduce repeat incidents.
- Validate and implement changes during release cycles and maintenance windows. Environment &
- Application Support • Support lower and production environments (DEV/SIT/UAT/PROD).
- Deploy application patches, configuration updates, and troubleshoot integration/API issues.
- Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration &
- Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs.
- Document troubleshooting steps, SOPs, knowledge articles, and best practices.
- Provide mentorship to L1 analysts and improve support processes.

Technical Skills Required

• Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications:
- Strong analytical and debugging skills across distributed systems.
- Ability to manage high severity incidents under pressure.
- Excellent communication and cross-team coordination capabilities.
- Experience working in Agile/ITIL-driven environments.
- Ability to improve processes, automate tasks, and reduce manual work.

Couple of modifications

• L2 Application Support Analyst with 7+ years of experience in production support.
- Candidate should be able to manage the shift which he/she is working in.

Key Responsibilities

Key Responsibilities: Technical Troubleshooting &

- RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues.
- Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes.
- Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring &
- System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures.
- Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk.
- Perform log analysis, query analysis, and system health checks. Incident, Problem &
- Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution.
- Participate in Problem Management to reduce repeat incidents.
- Validate and implement changes during release cycles and maintenance windows. Environment &
- Application Support • Support lower and production environments (DEV/SIT/UAT/PROD).
- Deploy application patches,



configuration updates, and troubleshoot integration/API issues.
- Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration &
- Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs.
- Document troubleshooting steps, SOPs, knowledge articles, and best practices.
- Provide mentorship to L1 analysts and improve support processes.

Technical Skills Required

• Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications:
- Strong analytical and debugging skills across distributed systems.
- Ability to manage high severity incidents under pressure.
- Excellent communication and cross-team coordination capabilities.
- Experience working in Agile/ITIL-driven environments.
- Ability to improve processes, automate tasks, and reduce manual work.

Couple of modifications

• L2 Application Support Analyst with 7+ years of experience in production support.
- Candidate should be able to manage the shift which he/she is working in.

Skill Requirements

Key Responsibilities: Technical Troubleshooting &

- RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues.
- Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes.
- Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring &
- System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures.
- Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk.
- Perform log analysis, query analysis, and system health checks. Incident, Problem &
- Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution.
- Participate in Problem Management to reduce repeat incidents.
- Validate and implement changes during release cycles and maintenance windows. Environment &
- Application Support • Support lower and production environments (DEV/SIT/UAT/PROD).
- Deploy application patches, configuration updates, and troubleshoot integration/API issues.
- Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration &
- Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs.
- Document troubleshooting steps, SOPs, knowledge articles, and best practices.
- Provide mentorship to L1 analysts and improve support processes.

Technical Skills Required

• Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Strong hands-on with Unix/Linux (shell scripting is a plus)



• Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications:
- Strong analytical and debugging skills across distributed systems.
- Ability to manage high severity incidents under pressure.
- Excellent communication and cross-team coordination capabilities.
- Experience working in Agile/ITIL-driven environments.
- Ability to improve processes, automate tasks, and reduce manual work.

Couple of modifications

• L2 Application Support Analyst with 7+ years of experience in production support.
- Candidate should be able to manage the shift which he/she is working in.

Other Requirements

Key Responsibilities: Technical Troubleshooting &

- RCA • Handle escalations from L1 and perform in depth analysis to resolve complex application issues.
- Conduct detailed Root Cause Analysis (RCA) and drive permanent fixes.
- Work with development, infrastructure, and DevOps teams for defect fixes and environment issues. Batch, Monitoring &
- System Stability • Review and optimize batch jobs in Autosys; provide solutioning for recurring failures.
- Tune monitoring thresholds and alerts in tools like AppDynamics, Big Panda, and Splunk.
- Perform log analysis, query analysis, and system health checks. Incident, Problem &
- Change Management • Take ownership of high severity incidents (P1/P2) and coordinate with multiple teams for quick resolution.
- Participate in Problem Management to reduce repeat incidents.
- Validate and implement changes during release cycles and maintenance windows. Environment &
- Application Support • Support lower and production environments (DEV/SIT/UAT/PROD).
- Deploy application patches, configuration updates, and troubleshoot integration/API issues.
- Validate releases, perform sanity checks, and support post deployment monitoring. Collaboration &
- Documentation • Work with cross functional teams including Development, QA, Infrastructure, and Business SMEs.
- Document troubleshooting steps, SOPs, knowledge articles, and best practices.
- Provide mentorship to L1 analysts and improve support processes.

Technical Skills Required

• Monitoring Tools: AppDynamics, Splunk, Big Panda, Grafana (added), Kibana (optional) • Job Scheduling: Autosys (advanced), Control-M (optional) • Operating Systems: Solid hands-on with Unix/Linux (shell scripting is a plus) • Databases: Oracle, MSSQL, MongoDB (ability to write complex queries) • Cloud/DevOps (Good to Have): AWS basics, CI/CD pipelines, Docker, Kubernetes • Languages: Knowledge of Java/.NET application logs or basic scripting (Python/Shell) Preferred Qualifications:
- Strong analytical and debugging skills across distributed systems.
- Ability to manage high severity incidents under pressure.
- Excellent communication and cross-team coordination capabilities.
- Experience working in Agile/ITIL-driven environments.
- Ability to improve processes, automate tasks, and reduce manual work.

Couple of modifications

• L2 Application Support Analyst with 7+ years of experience in production support.
- Candidate should be able to manage the shift which he/she is working in.

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📌 SeniorAdministrator - Monitoring Tools, Event Monitoring (Bengaluru)
🏢 HCLTech
📍 Bengaluru