Experience: 3-6+ years experience in student counselling and processing; experience of counselling for Australian Universities is required

Note: This role may require working on Saturdays based on business needs and peak intake periods.

KEY RESPONSIBILITY AREAS (KRAs):

Application Processing & Profile Assessment

- Conduct independent and holistic profile assessments
- Ensure accuracy and compliance in documentation
- Manage end-to-end application processing
- Minimize errors through validation.

Student & Agent Counselling

- Provide consultative guidance
- Recommend suitable programs
- Handle complex cases with empathy
- Address queries professionally

Target & Performance Management

- Achieve daily and intake targets
- Maintain high accuracy
- Improve TAT
- Track performance metrics

Stakeholder Management

- Build agent relationships
- Act as POC for queries
- Gather feedback





Product Knowledge & Compliance

- Stay updated on programs and visa policies
- Ensure compliance
- Act as SME

Team Collaboration

- Support team during peak periods
- Share best practices
- Improve efficiency

Continuous Improvement & Learning

- Upskill continuously
- Implement feedback
- Suggest process improvements

Key Performance Indicators (KPIs)

- Meet daily and intake targets with high accuracy
- Improve conversion rate by at least 10 basis points
- 10 to 15 GS interviews & 30 to 40 follow-ups daily
- Error-free GS, documentation, and COE processing
- Minimum 5 agent interactions daily
- Near-zero visa refusals
- Accurate daily reporting
- Active team participation

📌 Senior Student Advisor (New Delhi)
🏢 ETP Services
📍 New Delhi