Sales Executive / Business Development Executive/ Senior Sales Executive/ Sales Manager
Industry: Fitness & Wellness
Location:Ahmedabad (Science City/ Gota/ Nikol/ Shela)
Reports To: Club Manager
Job Summary:
We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.
This is a key member-facing role that blends sales targets, service excellence, and operational discipline — ideal for someone energetic, confident, and growth-focused.
Core Purpose of the Role:
“To convert walk-ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world-class service.”
Key Responsibilities:
- Greet and assist all walk-in prospects with club tours and membership discussions
- Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
- Close new memberships confidently and hit daily/weekly sales goals
- Track renewals due and proactively follow up via phone and in-person
- Address objections, highlight benefits, and offer renewal incentives
- Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
- Educate members on available upgrades or limited-time offers
- Convert basic members into premium/high-ticket customers
- Manage check-ins, guest logs, CRM entries, billing, and cash handling
- Keep reception area clean, qualified, and member-friendly
- Handle member queries and offer real-time support
- Log and resolve member complaints within 24-48 hours
- Escalate unresolved or serious concerns to the Club Manager
- Maintain a member issue/feedback register
- Perform daily hygiene checks at the front desk and floor
- Coordinate with housekeeping to maintain club cleanliness standards
- Log AM/PM hygiene inspections
Key Result Areas (KRAs):
Membership Sales: Achieve monthly sales conversion target