As a Support Engineer II, your role involves conducting investigations on
front-end applications. This includes capturing information, applying fix tools,
shadowing end users, and testing workflows internally and externally. Backend
techniques are also used, including capturing log files, querying tables,
updating database fields, and cycling servers.

The role requires effective verbal and written communication with clients and
internal collaborators, along with documentation of notes, activities,
resolutions, and knowledge articles throughout the investigation lifecycle. By
prioritizing work based on severity, you will balance client and business needs.
Collaborating across teams ensures issues are addressed by the appropriate
individuals.

We encourage candidates from all backgrounds to apply.

On-call coverage during and outside business hours may be required as needed.

Only Oracle brings together the data, infrastructure, applications, and
expertise to power everything from industry innovations to life-saving care. And
with AI embedded across our products and services,



we help customers turn that
promise into a better future for all. Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with adaptable medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the
employment process. If you require accessibility assistance or accommodation for
a disability at any point, let us know by emailing
[email protected] [[email protected]] or by
calling 1-(phone hidden) in the United States.

Oracle is an Equal Employment Opportuni

📌 Support Engineer 2 (Bengaluru)
🏢 Oracle
📍 Bengaluru