About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

As an AI Software Developer, you will design, develop, and own end to end AI solutions for Dark NOC, an AI driven automation platform for customer operations support. You will be responsible for full stack AI development, covering model integration, application logic, APIs, workflows, and production readiness.

In this role, you will work closely with the Project Manager to translate business and operational requirements into scalable, reliable, and automated AI capabilities. You will build and productionize solutions leveraging LLMs, NLP, RAG based systems, and automation workflows to enable proactive issue detection, intelligent troubleshooting, and autonomous operations.





You will take complete ownership of the development lifecycle from design and implementation to testing, deployment, and optimization ensuring the Dark NOC platform delivers secure, cost efficient, measurable, and SLA aligned AI automation for enterprise customer operations.

Minimum Qualifications & Experience

Bachelor s degree in computer science / AI / Data Science engineering
5-10 years of experience

Core Knowledge & Skills

Proficiency in Python programming
Solid experience developing AI-driven automation solutions using LLMs/NLP (LLaMA, Mistral, Falcon, Claude Sonnet) and RAG-based architectures
Hands-on knowledge of LangChain / LlamaIndex; prompt engineering; function calling; embeddings, including prompt design, validation, and response quality evaluation
Experience integrating AI models using LLM function/tool calling APIs for automated decision-making and actions
Strong programming skills in Python, Node.js, or building scalable APIs and services

📌 Manager - Customer Interaction Suite - Customer Interaction Suite (Pune)
🏢 Tata Communications
📍 Pune