Experienced in managing and optimizing Cisco VOIP systems, including call routing, troubleshooting complex voice quality and connectivity issues, implementing QoS policies, and mentoring team members to ensure seamless voice communication across the enterprise.
Experienced in administering and optimizing AudioCodes VOIP environments, including advanced call routing, troubleshooting complex voice and connectivity issues, monitoring system performance, and guiding team members on best practices to maintain high-quality voice services.
Knowledgeable in managing and optimizing Genesys environments, including configuring complex contact flows,
monitoring call center performance, troubleshooting interaction and routing issues, and providing guidance to team members on best practices for efficient platform operations.
Aware of advanced RingCentral functionalities and integrations, enabling optimized communication workflows, automation, and efficient issue resolution across enterprise environments.
Provides mentorship and guidance to Level 1 and Level 2 engineers, fostering skill development through continuous knowledge sharing, structured handovers, and adoption of best practices. Acts as the primary technical contact during major incidents and escalations, ensuring timely communication, effective resolution, and comprehensive post-incident analysis. Promotes a collaborative and positive team culture by proactively resolving conflicts and strengthening cohesive relationships across delivery teams.
Location
IND-KA-Bengaluru-BTPCitrine-ML
Created On
14-May-2026
📌 Senior SME - Digital Voice () (Bengaluru)
🏢 Microland
📍 Bengaluru
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