Job Summary

BCforward is hiring a

Senior SRE / Service Delivery Lead to manage critical production environments and provide technical and operational leadership for a 24x7 offshore SRE team.

Key Responsibilities

- Lead

P1/P2 incident management and act as Technical Incident Commander.

- Provide hands-on support for

AWS, Kubernetes, Splunk, Terraform and CI/CD

.

- Manage production troubleshooting, monitoring, RCA, problem management and automation.

- Manage

ServiceNow incidents, problems, changes, knowledge and SLA/KPI tracking.

- Lead offshore teams, shift coverage, workload allocation, mentoring and cross-training.

- Drive knowledge transfer, runbooks, SOPs and continuous improvement.

- Coordinate with U.S. leadership, architects, technical teams and vendors.

- Ensure high availability, reliability, security and operational excellence.





Must-Have Skills

- 8+ years in SRE / DevOps / Cloud / Platform / Production Support.

- 3+ years technical leadership/service delivery experience.

- Robust hands-on

AWS + Kubernetes

.

- Splunk / Splunk Observability

.

- Terraform / IaC

.

- CI/CD, containers and microservices

.

- ServiceNow + ITIL

.

- Strong

RCA, SLA/KPI and Incident Management experience.

- Experience managing

24x7 production support and offshore teams

.

- Excellent communication and stakeholder management.

Preferred:

AWS, CKA/CKAD, Splunk, ServiceNow, Terraform or ITIL certifications. Healthcare/pharma or regulated-environment experience is a plus.

📌 Senior Site Reliability Engineer (Hyderabad)
🏢 BCforward
📍 Hyderabad