Role & responsibilities

Design, develop, and enhance ServiceNow applications with a focus on HRSD, Employee Center, Employee Workflows, Knowledge Management, and Employee Experience.

- Develop custom applications using App Engine Studio, Flow Designer, Integration Hub, and the Now Experience Framework.
- Build and customize Employee Center pages, components, widgets, and experiences using UI Builder and Service Portal.
- Design and implement employee workflows for onboarding, offboarding, internal transfers, promotions, leave requests, and other HR business processes.
- Develop News, Announcements, and Content Management capabilities to improve employee communications and engagement.
- Create reusable components, business rules, client scripts, script includes, UI actions, and Flow Designer automations.
- Develop REST and SOAP integrations with enterprise HR, identity management, payroll, and third-party applications.
- Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
- Participate in solution design, code reviews, unit testing, integration testing, user acceptance testing, and production deployments.
- Troubleshoot and resolve complex application issues while optimizing application performance and usability.
- Develop and maintain technical documentation, coding standards, and development best practices.




- Collaborate with cross-functional teams including HR, Corporate Communications, IT, and Enterprise Architecture to deliver innovative employee experience solutions.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
- 7+ years of enterprise application development experience.
- 5+ years of hands-on ServiceNow development experience.
- Solid experience with HRSD, Employee Center, Employee Workflows, Service Catalog, Knowledge Management, ITSM, and custom application development.
- Expertise with App Engine Studio, Flow Designer, Integration Hub, UI Builder, Now Experience Framework, and Service Portal.
- Strong JavaScript development skills, including Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, and ACLs.
- Experience developing REST/SOAP APIs and integrating ServiceNow with enterprise applications.
- Strong analytical, problem-solving, communication, and requirements gathering skills.

Preferred Qualifications

- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Implementation Specialist HR Service Delivery (CIS-HR).
- Experience with Employee Center Pro, AI Search, Virtual Agent, Employee Journey Management, Workplace Service Delivery, and Agile/Scrum.

📌 Senior Service Now Developer (Bengaluru)
🏢 Sonata Software
📍 Bengaluru