Role & responsibilities

- Install, commission, and configure equipment or systems at customer sites.
- Perform preventive and corrective maintenance.
- Diagnose and troubleshoot technical or equipment problems.
- Respond to customer service calls and resolve issues within agreed timelines.
- Conduct inspections, testing, and performance checks.
- Replace faulty components and carry out necessary repairs.
- Provide technical support and guidance to customers.
- Train customers or operators on proper equipment use and maintenance.
- Prepare service reports, maintenance records, and documentation.
- Maintain spare-parts inventory and coordinate replacement parts when required.
- Follow safety procedures, company standards, and technical specifications.




- Coordinate with sales, engineering, production, and support teams to resolve complex issues.
- Monitor equipment performance and recommend improvements or upgrades.
- Travel to customer locations when in office support is required.
- Maintain good customer relationships and ensure customer satisfaction.
- Stay updated on new technologies, products, and technical procedures.

Preferred candidate with experience in Gas chromatograph, HPLC

Preferred candidate profile

Candidate should be willing to travel to customers site.

📌 Senior Service Engineer (Mumbai)
🏢 Netel India
📍 Mumbai