- Attend and manage incoming sales calls from Saudi Arabia.
- Communicate professionally with customers and understand their requirements.
- Record every enquiry and create/update the corresponding lead in the CRM.
- Follow up on missed calls and ensure every potential customer receives a timely response.
- Identify urgent, high-value and priority enquiries and escalate them to the Sales Manager.
WhatsApp Sales Management
- Monitor the company’s official Saudi WhatsApp sales channels.
- Respond to customer enquiries professionally in Arabic and English.
- Capture all WhatsApp enquiries as CRM leads.
- Ensure no WhatsApp enquiry is overlooked or left without follow-up.
Sales Email Monitoring
- Monitor incoming sales emails and RFQs.
- Identify new leads, enquiries and customer requirements.
- Register and categorize every enquiry in the CRM.
- Coordinate with the relevant sales team for quotation and follow-up.
- Track pending responses and ensure timely action.
Lead Distribution – Regional Pods The Senior Sales Coordinator will be responsible for routing every qualified lead to the correct regional sales pod based on the customer’s location.
- Identify the customer’s city / region in Saudi Arabia.
- Assign leads to the appropriate regional Sales Pod / Business Development Executive.
- Ensure leads are transferred immediately with complete customer information and requirements.
- Monitor whether the assigned sales team has contacted the customer.
- Follow up on unactioned leads and escalate delays.
- Maintain complete visibility of the lead journey from enquiry → assignment → follow-up → quotation → closure.
Lead Control & Reporting
- Maintain the central Saudi Sales Lead Desk.
- Monitor calls, WhatsApp, emails and CRM activities.
- Ensure ZERO leads are missed.
- Prepare daily lead reports covering:
- New leads received
- Leads assigned
- Leads pending
- Missed calls
- Pending follow-ups
- Quotations required
- Converted / lost leads
- Monitor response time and sales team follow-up.
- Escalate important or unattended opportunities to management.
Language Requirement
Arabic – REQUIRED The candidate must be able to speak and understand Arabic confidently and communicate professionally with Saudi customers.
English – REQUIRED
Arabic-speaking candidates with experience dealing with Saudi customers will be strongly preferred.
Candidate Profile
- 3–5+ years of experience in sales coordination, inside sales, customer service or sales operations.
- Previous experience handling Saudi/GCC customers is highly preferred.
- Robust telephone and customer communication skills.