We are looking for experienced and detail-oriented Senior Quality Analysts to join our team and drive quality, compliance, and performance excellence across our US Voice Process.
Immediate joiners are preferred
Role & responsibilities
- Conduct regular quality audits of US voice calls and evaluate interactions against defined quality parameters.
- Provide timely and constructive feedback to agents based on audit findings.
- Identify recurring quality and compliance gaps and recommend corrective actions.
Preferred candidate profile
- Minimum 2 years of experience in Quality/QA in a BPO workplace.
- Mandatory experience in auditing US Voice processes.
- Strong analytical and communication skills.
- Good attention to detail and ability to identify process gaps.
Work Schedule
- Shift: 6:30 PM to 4:30 AM
- Working Days: Monday to Friday
- Weekly Off: Saturday & Sunday Fixed
- Cab Facility: Not Provided
Immediate joiners are preferred
Send CV to
[email protected]
WhatsApp: (phone hidden) (Shishir)
Calls only between 6:30 pm to 9:30 pm- Monday to Friday
📌 Senior Quality Analyst - BPO (Noida)
🏢 Orion IT Services
📍 Noida