Role Overview

We are seeking a Senior Manual QA Engineer with 6+ years of experience in QA engineering. The ideal candidate will have solid expertise in API testing, test automation frameworks, and CI pipeline integration, with added exposure to RAG/LLM output evaluation and multilingual testing. This role is central to ensuring quality across the platform, defining test strategies, and validating outputs across multiple systems and languages.

?? Responsibilities

- Own quality assurance across the platform, including:
- Retrieval accuracy and relevance testing.
- Multilingual output validation across German, Italian, French, and Dutch.
- NICE sync and writeback verification with versioning and deprecation handling.
- API contract testing for the portal and Boost.ai consumers.
- Regression coverage for the agent triage surface.
- Define test strategy and acceptance criteria with the Business Analyst (BA) against the Phase 1 scope.
- Collaborate with engineering teams to integrate QA processes into CI/CD pipelines.




- Ensure consistent quality across multilingual environments and AI-driven outputs.

?? Requirements
- 6+ years of experience in QA engineering.
- Hands-on experience with test automation frameworks (pytest or equivalent).
- Strong API testing skills using Postman or REST-based tools.
- Experience with CI pipeline integration.
- Exposure to RAG or LLM output evaluation is a plus.
- Experience with multilingual testing (German, Italian, French, Dutch) is highly valued.
- Tech stack: test automation frameworks, API testing (Postman/REST), CI integration.

?? Preferred Attributes
- Strong analytical and problem-solving skills.
- Ability to define clear acceptance criteria and test strategies.
- Detail-oriented with a focus on accuracy and consistency.
- Collaborative mindset with the ability to work closely with BAs, developers, and leads.
- Passion for ensuring high-quality user experiences across diverse environments.

📌 Senior Qa Engineer (Chennai)
🏢 Ciklum
📍 Chennai