Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Salesforce

Management Level
Senior Manager

Job Description & Summary
A career within Salesforce Consulting services, will provide you with the chance to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Program Manager

• Manage 1 or more Projects or Programs
• Apply project methodologies as needed - mainly Waterfall, Agile, Hybrids
• Monitor and remain within the project Budget
• Project scope management and scope change controls as needed with the aim to remain




within the agreed budget of the delivery
• Liaise regularly with internal and external stakeholders on progress, status, challenges etc.
• Plan a project, this does include setting of Milestones, defining Roles and Responsibilities
(RACI) and timelines in accordance with the needs of the client.
• Lead and motivate your internal project team
• Keep your project(s) on track
• Identify Risks and Issues during the project and take appropriate actions to mitigate them
to reduce likelihood on project impact (costs, time, resources)
• Ensure Delivery standards and practises are met by you and all members of the project
team
• Use IT systems to keep track of resources and project progress, e.g. LucidChart, Smartsheet
etc.
• Evaluate the success of the project and aim to achieve a 4.5 max during CSAT's and share
lessons or best practise with the wider delivery team
• Carry out project exit/closure activi

📌 Senior Manager (Mumbai)
🏢 PwC India
📍 Mumbai