Company Description Paperclip & Co is a social media agency that serves as a one-stop partner for brands looking to establish a strong digital presence. The team specializes in experiential marketing, helping clients connect with potential customers and build a distinct brand identity across relevant social platforms. With a young, trend-aware team, the agency focuses on raw, authentic, and creative content that reflects each brand’s voice.

Paperclip & Co is passionate about the brands it works with and is dedicated to helping clients elevate their social media strategy and impact.

This is not a management role in the traditional sense. This is the person who understands the business as well as the founder does — and acts accordingly.

As Senior Manager — Strategy & Operations, you will be the operational and strategic backbone of Paperclip & Co. You will lead business development, oversee all content and creative output, manage client relationships, and ensure the agency runs smoothly on every level — from approving team leaves to signing off on work before it goes to a client.

You will work directly with the founder and will have full visibility across all agency functions — accounts, finance, people, and creative. The right person for this role is someone who has done reliable work in a marketing agency or brand environment, understands what excellent looks like, and is ready to take real ownership.

What you'll own:

1. Business Development

- Lead all new business conversations from first contact to signed contract
- Identify and pursue new client opportunities across target categories
- Develop pitch decks, proposals,



and capability presentations
- Represent Paperclip & Co at industry events and networking forums
- Track and report on BD metrics — leads, conversion rates, revenue pipeline

- Content Approvals

- Review and approve all client-facing content before delivert
- Maintain quality standards across all accounts and formats
- Provide strategic direction on content pillars, campaigns, and creative briefs
- Identify gaps in content quality and initiate improvement processes
- Collaborate with the creative team on campaign ideation and execution
- Ensure all work is on-brief, on-brand, and on-time

- Client Servicing

- Serve as the senior point of contact for key client accounts
- Build and deepen relationships with client stakeholders at all levels
- Lead client presentations, reviews, and strategy sessions
- Proactively identify opportunities to grow existing accounts
- Handle escalations with confidence and resolve issues decisively
- Ensure client satisfaction and retention across the portfolio

- Operations & Team

- Oversee day-to-day agency operations and ensure smooth functioning
- Manage team schedules, workload allocation, and leave approvals
- Liaise with the finance function on invoicing, collections, and budgets
- Build and maintain internal processes, SOPs,



and workflow systems
- Support hiring decisions and onboarding of new team members
- Report directly to the founder on agency health and performance

What we're looking for:

Experience: Minimum 4 years in a business development, account management, or senior marketing manager role.

Industry knowledge: Strong understanding of social media marketing, content strategy, and brand building. Familiarity with the Indian marketing and advertising landscape. Experience across categories such as F&B;, lifestyle, real estate, or luxury is a strong advantage.

Business development: Proven track record of winning new business — from identifying prospects and building relationships to closing contracts. Comfortable presenting to senior client stakeholders and negotiating commercial terms.

Communication: Exceptional written and verbal communication in English

Based In: Bangalore. This is a full-time, in-person role. Occasional travel for client meetings and industry events.

Why you should join us:

A competitive salary commensurate with experience. Direct access to the founder and genuine influence over the direction of the agency. The opportunity to work across some of India's most interesting brands. A small, talented team that takes the work seriously and each other warmly. Real room to grow — as the agency grows, so does this role.

Send your portfolio and a short note — not a cover letter, just a few sentences — on why this role and why now, to [email protected]. If you have work you're proud of, share it. We read everything.

📌 Senior Manager: Strategy & Operations (Bengaluru)
🏢 Paperclip u0026 Co: Social Media Agency
📍 Bengaluru