To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.
Responsibilities
- Do analysis for monitoring suspect transactions.
- Report the findings within timelines to the senior management.
- Investigation & Root Cause Analysis of fraud/dispute cases
- Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks.
- Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
- Share trigger-based data at field for investigation and coordinate with them for timely closure
- Ensure error free dashboards are circulated within defined period
Major Challenges
- Understand complete various processes and prepare data reports / Dashboard
- Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
- Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.
Decisions
- Propose new strategy for field and HO team to prevent malpractice.
- Propose changes in system and daily reporting in favor of RCU unit.
- Introduce recent technology or new ways to control fraud.
Interactions
- Risk Team: To understand and align on policy changes and ascertain impact
- Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
- Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
- Vendors & Channel Partners: Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.
Dimensions
- Total Team Size: 0
- Number of Direct Reports: 0
- Number of Indirect Reports: 0
- Number of Outsourced employees: 0
Required Qualifications and Experience Educational Qualifications