We are seeking a seasoned professional from a Recruitment Consulting background to lead and manage branch-level operations. The ideal candidate will have strong experience in managing end-to-end consulting business operations, including client delivery, team management, revenue growth, and full P&L; ownership. This role requires a strategic leader who can drive operational excellence, scale business performance, and ensure profitability while maintaining high client satisfaction.
About the Role
This role involves leading and overseeing complete branch operations of the recruitment consulting business, ensuring smooth execution of recruitment delivery across multiple clients and verticals.
Responsibilities
Branch Operations Management
Lead and oversee complete branch operations of the recruitment consulting business.
Ensure smooth execution of recruitment delivery across multiple clients and verticals.
Develop and implement operational strategies aligned with business goals.
Monitor productivity, efficiency, and service quality metrics.
Client Delivery & Relationship Management
Ensure timely and quality delivery of mandates across permanent, contract, and/or executive search verticals.
Build and maintain robust relationships with key clients.
Handle escalations and ensure high levels of client satisfaction.
Identify opportunities for upselling and cross-selling services.
P&L; Ownership
Take full ownership of branch-level Profit & Loss.
Drive revenue growth and profitability targets.
Monitor cost structures, margins, and operational expenses.
Develop financial forecasts and track performance against budgets.
Business Development & Growth
Contribute to business expansion strategies.
Support acquisition of new clients and development of new business streams.
Identify new market opportunities and industry segments.
Develop annual business plans and revenue targets.
Team Leadership & Development
Lead, mentor, and manage recruitment consultants and tea