The role is responsible for managing key accounts of the organization and developing valuable working relationships with key customers in the Pharmaceutical & Healthcare space to enhance client’s satisfaction and retention. The role is responsible for acting as an interface between customer’s user and Parksons internal teams. Understanding client’s existing and future business needs and generating incremental business revenue from key clients forms a crucial part of the role. Additionally the role is responsible for working closely with Sales, Business Development, Manufacturing, PDD & Quality teams to ensure providing world class customer service and solutions to the Key Accounts.
KEY PERFORMANCE AREAS: Organic (Incremental) growth from existing customers Sales Margin or profitability Sales costs within budget Increase in business from existing customers Timely Collections Customer Complaints resolution Renewal of contracts Customer satisfaction and retention
KEY ACTIVITIES & RESPONSIBILITIES:
Strategic Responsible for generating incremental revenue from key clients Responsible for overall profit and loss and growth achieved in the key accounts Act as a strategic business partner and the bridge between the client and the organization Understand and anticipate client’s existing and future needs and communicate the same to the team and organization Responsible for setting of and deliverance of key business metrics – Profit, services etc.
Sales Planning Formulate and drive implementation of overall strategies for Key account business for the assigned set of Key Accounts Provide direction and focus to the team to achieve sales targets from key accounts Prepare sales forecasts and action plans based on sales potential of key accounts and allocate targets to the team accordingly Share the forecast with the Business Analytics team for their analysis and review Oversee the demand planning forecasts and report, support the Business Analytics team and Planning in resolving i