Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT infrastructure and adjacent industries.
We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.
Key Job Responsibilities
Experience - 0-1 Year of relevant experience
Provide first-level contact and convey resolutions to FTE (Full-time Time Engineer) at global Level
Have Handle escalations, Service Review & SLA Management
Provide support to FTE in various HR-related topics such as Salary, compensation, Joining, leaves, etc. and resolve issues and problems
Maintain FTE files and records in electronic and paper form
Handle FTE grievances formally and informally, forward them to the concerned department, and follow up for resolution.
Properly escalate unresolved queries to project Manager
Track, route and redirect problems to correct resources
Update FTE issue data and produce reports for the manager.
Follow up on FTE check-in issue resolution.
Preserve and grow your knowledge of help desk procedures, products, and services
Handling issues/Queries over calls or emails
Act as the first point of contact for service requests via phone, email, or portal.
Log, track, and resolve issues within defined SLAs; escalate as needed.
Support scheduling and coordination of field service engineers.
Ensure professional communication with internal teams and clients.
Generate basic reports and assist in process improvements.
Collaborate with cross-functional teams for seamless operations.
Required Skill Sets
Robust Verbal and Written Communication
Analytical and Problem-Solving mindset
Active listening and professional phone/email etiquette
Strong attention to detail and accuracy in ticket handling and reporting
Basic problem-solving and troubleshooting capabilities
Colla
📌 FTE Helpdesk Associate (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar
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