About Snapmint

Founded by IIT Bombay alumni ( Nalin Agrawal , Anil Gelra , Abhineet Sawa ), Snapmint is building India’s most loved payment brand. We pioneered Pay in 3 through UPI and are also home to India’s leading 0% EMI e-commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

Today, Snapmint has crossed 50M+ app downloads and is the preferred payment partner for 2,000+ leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

Headquartered in Mumbai , with offices across major metros including Bengaluru, Gurugram, Delhi and Jaipur , we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in.

Come build Snapmint and help us change how India pays.

- Role Title: Senior IT Admin
- Department: Technology
- Employment Type: Full-time
- Experience: 4-7 Yrs.
- Location: Bangalore
- Working Model: Work from Office - 5 Days per Week
- Entity: Snapmint Credit Advisory Private Limited

What You Own

- Deliver dedicated VIP and executive IT support with high responsiveness, discretion, SLA adherence, and end-to-end ownership of critical IT requirements.
- Manage Windows, macOS, and Linux endpoints through JumpCloud MDM, ensuring policy enforcement, patching, endpoint hardening, compliance, and secure access.
- Administer endpoint security solutions including Kaspersky Antivirus and Safetica DLP, while monitoring security, patching, and compliance dashboards.
- Own IT asset lifecycle management from procurement through decommissioning,



including inventory accuracy, physical verification, reconciliation, tagging, disposal, audits, and asset recovery.
- Manage end-to-end user onboarding and offboarding, including device allocation, access provisioning, asset recovery, and timely deprovisioning.
- Provide L1/L2 desktop support and resolve complex hardware, software, network, email, VPN, and access issues, while driving root-cause analysis and permanent fixes for recurring problems.
- Manage software deployment, licensing, renewals, compliance reporting, IT procurement, hardware refresh cycles, and vendor/OEM coordination.
- Support leadership meetings, conferences, town halls, and video calls by managing conference room and AV infrastructure and ensuring pre-meeting readiness.
- Drive IT service improvement through SLA/KPI tracking, Problem and Change Management, SOP development, mentoring junior engineers, and escalation ownership.
- Maintain IT documentation and support security, data protection, compliance, and audit requirements across assigned locations.

What You Bring

- Bachelor's degree in computer science, IT, or a related field with 4–6 years of IT support or asset management experience.
- Hands-on experience with JumpCloud MDM, Kaspersky Antivirus, Safetica DLP, endpoint security, patch management, device compliance, endpoint hardening, and access control.
- Proven VIP/executive support experience with strong professionalism, discretion, responsiveness, and stakeholder management.




- Robust L1/L2 troubleshooting experience across Windows, macOS, Linux, and common business applications.
- Experience with Jira or ManageEngine ServiceDesk, including SLA management, reporting, ticket ownership, and process improvement.
- Working knowledge of LAN, Wi-Fi, IP, VPN, firewall, Active Directory, identity management, and ITIL processes including Incident, Problem, Change, and Asset Management.
- Experience with software license management, IT procurement, vendor coordination, OEM management, and negotiation.
- Demonstrated ability to own escalations, resolve complex or recurring issues independently, perform root-cause analysis, and mentor junior IT engineers.
- Strong analytical, troubleshooting, communication, documentation, and multitasking skills.

Good to Have

- Experience with Sophos Firewall, vulnerability management, and advanced network/security administration.
- Experience managing conference room AV infrastructure and supporting leadership events.
- ITIL Foundation, Microsoft, Apple, or JumpCloud Core certification.

Why Snapmint

- Be Part of a 10X–100X Journey
- Help build and scale and be part of a high-growth story.

- Raise the Bar

- Learn from people who raise the bar.

- Solve Hard Problems

- Work on meaningful, high-impact challenges.

- Own the Outcome

- Take ownership and make things happen.

- Move Fast, Build Fast

- Turn ideas into action, not backlogs.

- Make Real Impact

- See your work reach millions of customers.

- Grow with Snapmint

- Take on bigger challenges as we scale.

Explore Snapmint

- Meet The Founders - Nalin Agrawal , Anil Gelra , Abhineet Sawa

- Life at Snapmint - https://www.linkedin.com/company/snapmintfinserv/life

- Behind the Build: The Snapmint Story

https://www.youtube.com/watch?v=M3vRIxfa7tc
- Business Case Studies

https://www.snapmintbusiness.com/case-studies

📌 Senior Information Technology Administrator (Bengaluru)
🏢 Snapmint
📍 Bengaluru