- Install, configure, and deploy healthcare applications and related components.
- Validate environment readiness and ensure successful system integration.
- Client Training & Enablement:
- Conduct application training (functional and technical) for client IT teams and end users.
- Prepare and deliver user manuals and training documentation.
- Technical Support & Issue Resolution:
- Provide Level 2/3 support for incidents, enhancements, and post-implementation issues.
- Collaborate with Project Managers, QA, and Development teams to troubleshoot and resolve reported issues within defined SLAs.
- Liaise between clients and internal stakeholders to gather requirements, document findings, and track issue resolution.
- Maintain comprehensive implementation and support documentation
Skills:
- Robust understanding of Windows Server (2008/2012), Windows 8/10, and MS Office Suite.
- Experience in application support and product deployment.
- Basic to intermediate knowledge of SQL and Oracle Databases (11g / 12c); ability to write queries and perform data validation.
- Familiarity with installation/configuration of enterprise or healthcare software systems.
- Working knowledge of networking, system administration, and basic hardware infrastructure.
- Excellent communication, coordination, and documentation skill
Preferred Qualifications Healthcare Information System (HIS) or EMR implementation/support experience.
Oracle Certified Professional (OCP) or equivalent certification.
Exposure to HL7, integration interfaces, or hospital workflow is an advantage