Who We Are

Our mission at TheSquare is to be the world’s most loved, tech-powered, hospitality-driven corporate housing and luxury accommodation company.

We bring this to life through our award-winning proprietary technology, which enables seamless access to a big collection of beautifully furnished apartments across every major global city. Alongside this, our best-in-class customer service and dedicated account management ensure a consistently thoughtful, human-led experience.

Recognised across global corporate travel and accommodation ecosystems, with industry accreditations and partnerships, we operate to internationally respected standards and continue to grow with purpose and care.

Job Role: Account Support Executive/ Sr. Executive

Location - 8, Guru Ravidas Marg, Block, 1st Floor, Balaji Estate, Kalkaji, Recent Delhi, Delhi-10019

Experience:3 years to 5 years

Working Module : - 6 week offs in a month, 8.50 Hours of shift(WFO)

Job Summary

Respond to guest queries via email and phone only from the London region, providing exceptional service and up-selling services using effective marketing techniques.

Achieve set revenue targets by maximizing sales efforts in coordination with the team, focusing on increasing overall sales and profitability.

Address customer queries and complaints promptly, ensuring a high level of satisfaction at all times. Ensure timely and efficient resolution of issues to maintain positive client relationships.

Identify sales opportunities,



present product benefits effectively, and secure new business. Continuously seek ways to expand and grow client relationships and sales within the region of London.

Adhere to administrative requirements and utilize resources productively to meet organizational goals. Ensure efficient use of time, tools, and systems to support team targets.

Maintain detailed records of client information, ensuring that all marketing and client data is accurate and complete. Stay informed about your own product offerings as well as competitor products to effectively position the services.

Job Requirements

Minimum 2 years of experience in a customer-facing role, preferably within any international market or in a similar industry (Sales, Travel, etc.).

Skills

o Excellent communication skills, both written and verbal.

o Proven track record in sales and upselling.

o Strong problem-solving and customer service skills.

o Ability to work independently and as part of a team to meet and exceed targets.

o Knowledge of intertnational market(specifically from Europe or UK ) trends and customer behavior.

Bachelor’s degree in Travel and Tourism/Hospitality or equivalent experience. Additional Requirements:

o Fluency in English (additional languages such French, Spanish or in any APAC language(s) are a plus).

o Familiarity with CRM tools and MS Office Suite.

Pay: Up to ₹800,000.00 per year

Work Location: In person

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