The purpose of this role is to develop best in class strategies and management
of all Research and Survey Analytics activity on assigned clients, to manage and
develop the team and serve as a point of escalation as needed.

Job Description:

Key responsibilities:
Contributes towards developing the business strategy of the service
line/function by developing "team/unit” business plan and cascading to reporting
teams. Develops and participates in reviews and improvement of 'team/unit'
performance MIS.
Undertake necessary preparation for client reviews or support the functional
head in preparation for client reviews. Is proactive and systematic to avoid
client escalations / issues and promptly resolve and/or appropriately channel
any escalations. Leads or assists in developing proposals, requisite services or




solutions to increase business from existing clients in conjunction with the
account manager
Actions and implements various strategic initiatives such as quality
improvement/measurement, automation etc. Contributes in ensuring current service
offerings are continuously upgraded with cutting-edge solutions that are market
oriented and enable the function to continuously climb the value chain
Stay abreast of relevant competitor information and share it with the corporate
planning team and other teams as applicable
Develops and coaches team members.

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

📌 Research Manager (Gurugram)
🏢 dentsu
📍 Gurugram