Lucknow, Uttar Pradesh

Job Summary

Network Analyst : A Level 1s (L1) Network Engineer acts as the initial point of contact for technical support, responsible for monitoring network performance, troubleshooting basic issues, and configuring devices. This entry-level role (0-2+ years’ experience) ensures network up time, handles incident ticketing systems, and escalates complex issues to L2/L3 teams.

Key Responsibilities

Valuable understanding of Network Infrastructure.

- Network Monitoring & Surveillance: Monitoring network health, links, and devices (routers, switches, firewalls) 24/7 to ensure high availability.
- Ticket Handling: Responding to, documenting, and resolving technical support tickets within SLA (Service Level Agreement) times.
- Basic Troubleshooting: Identifying and resolving issues related to LAN/WAN, internet connectivity, VPN, and IP addressing.
- Device Configuration: Assisting with basic configuration, provisioning, and troubleshooting of network hardware.
- Incident Management: Taking ownership of issues, troubleshooting via remote tools, and escalating, if necessary, to higher-level engineers.
- Documentation: Creating and maintaining network diagrams, operating procedures (SOPs/MOPs), and asset tracking.

Skill Requirements

Networking Fundamentals: Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols.

- Technical Aptitude:



Familiarity with Cisco or similar network vendor technologies.
- Access Switches (Cisco / Aruba / Juniper), Wireless Access Points, VLAN basics, MAC address, PoE concepts • Tools: SNMP, basic CLI, ticketing systems, Zabbix tool, SolarWinds • ITIL process awareness • Experience: Generally, 0–2 years in a NOC or technical support environment.
- Communication: Excellent verbal and written English skills for customer interaction.
- Education: Bachelor’s degree in information technology, Computer Science, or equivalent experience/certifications (e.g., CCNA).

Common

Tools • Monitoring tools (e.g., SolarWinds, Wireshark, Nagios, Zabbix).
- Ticketing systems (e.g., Jira, ServiceNow).
- Remote management tools (e.g., VPN, SSH clients).

Other Requirements

Standard Support Model: Weekday coverage during standard business hours. • Flexible to work 24x7 Shift Support Model: Rotational shifts (night, weekend, and holiday coverage) as per site/business need. • Flexible working during weekend in case any requirement

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📌 Senior Engineer Data - Network LAN/WAN (Lucknow)
🏢 HCLTech
📍 Lucknow