AI Tester & Forward Deployed Engineer

Role Overview

We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.

The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.

Job Location : Bangalore /Pune /Mumbai /Delhi or Hyderabad

Key Responsibilities

- AI / Agentic Workflow Validation

Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.

Perform exploratory testing to identify edge cases and unexpected AI behavior.

Test complete business workflows rather than only individual platform components.

Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.

Test exception handling, escalation scenarios, hallucination risks, and incorrect inputs.

Develop test scenarios covering both happy paths and negative/edge cases.

Help define quality benchmarks for AI-driven customer journeys.

- Demo & PoC Development

Build basic vertical and horizontal demos using existing platform capabilities.

Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.

Support creation of customer-specific PoCs

Convert business requirements into simple technical workflows.

Configure demo environments and prepare realistic test data.

Support customer demonstrations by ensuring the demo environment is secure and functional.

- Customer & Field Support

Participate in customer discovery and technical requirement discussions.





Understand customer business processes and translate them into AI use cases.

Support during workshops, PoCs, and executive demonstrations.

Troubleshoot issues encountered during customer engagements.

Capture recurring customer requirements and identify opportunities for reusable solutions.

Skills & Competencies

Technical

Basic understanding of Generative AI, LLMs, Agentic AI, Conversational AI, and Voice AI

Understanding of APIs, JSON, REST APIs, webhooks, and system integrations

Basic scripting/programming knowledge in Python, JavaScript, or similar

Understanding of databases and data structures

Familiarity with Postman or similar API testing tools

Experience with Jira or equivalent defect/task management tools

Understanding of cloud and SaaS platforms

Basic knowledge of prompt engineering and AI evaluation

Testing

Functional and integration testing

API testing

Regression testing

End-to-end workflow testing

Exploratory testing

Test case design

Root-cause analysis

Defect lifecycle management

Negative and edge-case testing

FDE / Customer Skills

Strong problem-solving ability

Ability to understand business processes

Customer-oriented mindset

Ability to translate business requirements into technical workflows

Good communication and presentation skills

Comfortable working in ambiguous and fast-changing environments

Willingness to work directly with Sales, Product, Engineering, and customers

Experience

Recommended experience: 2-5 years

Suitable backgrounds include

QA / Software Testing

Automation Testing

AI/ML Testing

Technical Support / Product Support

Solution Engineering

Pre-Sales Engineering

Implementation / Professional Services

Conversational AI / Chatbot development

SaaS platform configuration

Candidates with strong testing fundamentals and 1-2 years of exposure to AI platforms or customer-facing technology projects would be particularly suitable.

📌 Senior Engineer - AI Platform Testing & Forward Deployed Engineering (Bengaluru)
🏢 Tata Communications
📍 Bengaluru