We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an workplace where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About the job:

VeriPark is seeking a highly experienced Senior Dynamics 365 CE Technical Consultant Customer Insights Journeys with 10+ years of Microsoft Dynamics 365 Customer Engagement (CE) development and solution delivery experience.

The candidate will be a hands-on technical consultant specializing in Dynamics 365 Customer Insights Journeys (formerly Dynamics 365 Marketing) and capable of designing, implementing, and optimizing enterprise-scale customer engagement and marketing automation solutions.

The candidate must have successfully delivered at least two Dynamics 365 Customer Insights Journeys or Dynamics 365 Marketing projects and possess a solid understanding of Customer Insights Data (CDP) capabilities, additionally and customer data management concepts.

What you will be doing:

Implementing Customer Insights Journeys

- Lead end-to-end implementation of Dynamics 365 Customer Insights Journeys solutions.
- Develop and customize Customer Insights Journeys.
- Design, configure, and optimize Real-Time Journeys, Customer Segments, Event Triggers, Marketing Forms, Event Management, Email Templates, SMS Campaigns, Push Notifications, and Customer Lifecycle Programs
- Build customer onboarding, nurturing, retention, and cross-sell journeys.
- Configure consent, subscription, and preference management processes.
- Design personalized customer experiences across multiple channels




- Positive understanding and experience in data migration to Customer Insights App from existing Marketing App (Marketing App migration to Customer insights)
- Implement integrations with Dynamics 365 Sales, Dynamics 365 Customer Service, Customer Insights Data, Websites, Mobile Applications, Third-party Communication Platforms
- Design event-driven customer engagement solutions.
- Configure customer engagement analytics and reporting.
- Develop solutions using Dataverse, Power Apps, Power Automate, Azure Functions, Web APIs
- Support customer engagement workflows and automation.
- Design reusable frameworks and integration patterns.
- Ability to work with customers and participate in requirements workshops and discovery sessions.Translate business requirements into technical solutions.
- Mentor junior consultants and developers.
- Contribute to effort estimation, proposal preparation, and presales activities.

What we are looking for:

Essential

- 10+ years of Microsoft Dynamics 365 CE / CRM development experience.
- Strong experience across Dynamics 365 Sales, Dynamics 365 Customer Service, Dataverse and Power Platform
- Minimum 2 end-to-end Customer Insights Journeys (or Dynamics 365 Marketing) implementation projects delivered in a primary technical role.
- Hands-on experience with Real-Time Journeys, Customer Segmentation, Lead Nurturing, Campaign Automation, Event Management, Consent Management and Omnichannel Engagement
- Strong knowledge of C#, .NET, JavaScript / TypeScript, Dataverse, Azure Services,



Power Platform
- Experience implementing integrations with Dynamics 365 CE and external platforms.
- Strong understanding of marketing automation concepts and customer lifecycle management.
- Experience with Customer Insights Data (CDP) including Data Unification, Identity Resolution, Customer Profiles, Customer Segmentation and Customer Analytics is a plus.
- Banking, Financial Services, and Insurance domain experience.
- Experience implementing AI-driven personalization and engagement strategies.
- Experience with Microsoft Fabric, Azure Data Factory, Azure Synapse,Power BI, Azure Event Hub & Azure Service Bus is a plus.
- Customer Insights related Microsoft certifications is a plus.

What we are offering?

- Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication!
- Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you!
- Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
- Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry.
- Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
- Diverse, Vibrant Community: Be part of a dynamic workplace that values diversity and inclusivity.
- Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.

📌 Senior Dynamics 365 CE Technical Consultant - Customer Insight Journey (Hyderabad)
🏢 VeriPark
📍 Hyderabad