Company Description MiClient is an AI Revenue Infrastructure platform designed for industrial sales organizations, including manufacturers and B2B enterprises. The company streamlines the entire revenue execution lifecycle, from enquiry capture and intelligent RFP understanding to quotation automation and workflow orchestration, all powered by AI. By connecting sales, engineering, finance, and management teams through a single source of truth, MiClient enables faster responses, improved pricing accuracy, and predictable revenue.

Its core capabilities include AI-powered enquiry capture, CPQ, deal intelligence, revenue workflow automation, and real-time revenue visibility. MiClient currently supports hundreds of organizations across manufacturing and industrial sectors, helping them modernize and optimize revenue operations.

Role Description The Senior Customer Success Manager is a full-time, on-site role based in Mumbai, responsible for driving customer value, satisfaction, and retention across MiClient’s industrial and enterprise accounts. Day-to-day, this role will onboard new customers, understand their revenue execution workflows, and guide them in effective adoption of MiClient’s AI-driven platform.

The Senior Customer Success

Manager will proactively monitor account health, analyze usage data, identify expansion opportunities, and coordinate with product, sales, and engineering teams to resolve issues and deliver tailored solutions. This role includes leading customer business reviews,



creating success plans, managing renewals and escalations, and providing strategic guidance on best practices. The position also involves documenting customer feedback, contributing to playbooks, and mentoring junior team members to elevate the customer success function.

Qualifications

- Demonstrated ability to drive Customer Satisfaction and Customer Retention in B2B or enterprise SaaS environments.
- Strong Relationship Building and Customer Service skills, with a consultative approach to engaging industrial and manufacturing clients.
- Solid Analytical Skills to interpret usage metrics, build account health reports, and generate actionable insights for customers and internal teams.
- Experience managing complex accounts, including conducting executive-level business reviews and creating structured customer success plans.
- Familiarity with revenue operations, industrial sales processes, or related domains such as CRM, CPQ, or ERP implementations is preferred.
- Excellent communication and presentation skills, with the ability to explain technical concepts in transparent business terms.
- Proven ability to work cross-functionally with sales, product, engineering, and support teams to resolve issues and improve customer outcomes.
- Bachelor’s degree in Business, Engineering, or a related field; advanced degrees or relevant certifications in Customer Success or Revenue Operations are a plus.

📌 Senior Customer Success Manager (Mumbai)
🏢 MiCLIENT AI Revenue Infrastructure - Official
📍 Mumbai