Company Description Global Resources Partner is a multi-industry support services firm that connects talent, technology, and specialized expertise to help businesses operate efficiently in global markets. The company delivers operational support and skilled resource solutions across US insurance back-office support, technical hiring, digital marketing, finance and accounting, legal support, engineering and new product development, data analytics, and database administration.

Clients across insurance, engineering, automotive, and legal sectors rely on Global Resources Partner to streamline workflows, reduce costs, and scale operations. Backed by more than 200 industry-focused projects and a 95% client retention rate, the firm is known for reliable execution, scalable solutions, and long-term partnerships. Headquartered in Mumbai, Global Resources Partner operates with global delivery standards and secure governance to ensure consistent, high-quality results.

Role Description This is a full-time, on-site Senior Customer Service Representative role based in Vishakhapatnam.

The Senior Customer Service

Representative will manage complex customer inquiries, resolve escalated issues, and ensure timely, accurate responses across phone, email, and other communication channels. This role includes monitoring service quality, analyzing feedback, and implementing improvements to enhance customer satisfaction and experience. The representative will guide junior team members, support process documentation,



and collaborate with internal stakeholders to align customer support activities with business goals. Daily responsibilities also include maintaining detailed records in customer systems, adhering to service-level agreements, and contributing to a positive, professional support setting.

Qualifications

- Strong background in customer-facing roles, including Customer Service Representatives and Customer Support, with experience handling escalations and complex cases.
- Demonstrated ability to maintain high levels of Customer Satisfaction and deliver excellent Customer Service in fast-paced environments.
- Proven focus on Customer Experience, with skills in understanding customer needs, managing expectations, and improving service processes.
- Excellent verbal and written communication skills, active listening, and interpersonal skills for working with diverse customers and internal teams.
- Experience using CRM or ticketing systems, basic data entry and reporting skills, and comfort with common office and collaboration tools.
- Strong problem-solving skills, attention to detail, and the ability to prioritize and manage multiple tasks independently.
- Previous experience in a senior or lead customer service role, preferably in a multi-industry or global support environment.
- Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred, or equivalent professional experience.

📌 Senior Customer Service Representative (Visakhapatnam)
🏢 Global Resources Partner
📍 Visakhapatnam