Senior Customer Success Manager (US Shift: 8 AM - 5 PM EST)

FigHire is mandated to hire for a Customer Success to join a fast-growing SaaS company in the edtech space.

If you thrive on building strong client relationships, diving into product adoption data, and helping users succeed, wed love to meet you.

Bangalore: Hybrid (upto 4 days in office; US Shift (8 AM - 5 PM EST)

What you'll do:

- Own client relationships across the full customer lifecycle
- Onboard new accounts and guide them through platform setup
- Resolve queries quickly and effectively across email, chat, and video
- Track usage and satisfaction metrics to flag and mitigate churn risks early
- Partner with Product and Support to close the loop on user feedback
- Build clear,



practical documentation and self-serve resources

What we're looking for:

- 3+ years in Customer Success, Account Management, or Support (SaaS/tech background preferred)
- Strong analytical mindset with comfort reading customer data to spot trends
- Sharp, empathetic written and verbal communication skills
- High autonomy and discipline in a fully work from home environment
- Hands-on experience with modern CRMs or CS platforms
- Bachelors degree in Business, or equivalent practical experience

Interested or know someone who fits? Apply here or write to us at [email protected].

📌 Senior Customer Success Manager (Bengaluru)
🏢 Fighire
📍 Bengaluru