Designation: Senior AR Caller (Home Health)

Department: Revenue Cycle Accounts Receivable

Reporting To: Team Lead – Accounts Receivable

Location: Pune, Work from Office

Job Type: Full Time, Permanent

Shift: US Shift / India Night Shift

Role Overview:A Senior AR Caller is responsible for handling handle US healthcare providers’ Accounts Receivable.

Specialty : Home Health

Job Responsibilities:

- Review the claim allocated and check status by calling the payer or through IVR /Web Portal
- Responsible for calling insurance companies in the US and following-up on outstanding accounts receivable
- Ask relevant questions depending on the issue with the claim and record the responses
- Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
- Record the actions and post the notes on the customer’s revenue cycle platform
- Ensure that the quality and production are met as per expectations
- Understanding of denials and denial reasons and obtain resolution from carriers
- Claim submission – Electronic, Paper or Direct Data Entry (DDE)




- Use appropriate client specific call note standards for documentation
- Helping other team members to ramp-up their production, solve queries (if any)
- Train junior team members on client specific processes when required

Job Requirements:

- Should have a minimum of 4 years of experience in A/R calling for the US healthcare provider market with Home Health Specialty.
- Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Client's medical billing software training will be provided.
- Should have solid revenue cycle and denial management knowledge
- Knowledge of HIPAA, Insurances and their Plans, Worker’s Comp, No-Fault
- Strong oral and written communication skills (English)
- Excellent Calling etiquette
- In-depth knowledge of MS office
- Ability to multi-task

Education & Certification Requirements

- Undergraduate, Graduate and/or Postgraduate degree

📌 Senior AR Caller (Home Health Specialty) (Pune)
🏢 3Gen Consulting
📍 Pune