Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | RingCentral | 2 - Knowledgeable

Primary -> Technology | Avaya | 1 - Aware

Secondary -> Technology | Amazon Connect | 1 - Aware

Secondary -> Technology | MS Teams VOIP | 1 - Aware

Certification :

Technology | Fortinet NSE 4 – Network Security Qualified/Avaya Certified Implementation Specialist/Amazon Connect Practitioner Certification/Microsoft 365 Certified: Teams Administrator Associate

Knowledgeable in RingCentral administration, managing user setups, call routing, and system configurations to ensure smooth and reliable communication operations.

Aware of performing basic configuration and management tasks on Avaya VOIP systems, including setting up extensions, monitoring call quality, and assisting with troubleshooting under the guidance of senior engineers.

Aware of performing basic configuration and management tasks in Amazon Connect,



including creating contact flows, monitoring call metrics, and assisting with troubleshooting under the guidance of senior engineers.

Aware of performing basic configuration and management tasks in MS Teams VOIP, including setting up users and call routing, monitoring call quality, and assisting with troubleshooting under the guidance of senior engineers.

Communicates clearly, concisely, and professionally across all levels of interaction. Works efficiently within cross-functional teams, ensuring seamless coordination and alignment during issue resolution. Handles escalations effectively by providing comprehensive analysis, relevant logs, and detailed observations to higher-level teams, enabling faster and more accurate resolution.

Location

IND-MH-Pune-Qubix-ML

Created On

18-Aug-2026

📌 Senior Administrator - Digital Voice () (Pune)
🏢 Microland
📍 Pune