Sales Team Lead – Inside Sales & Sales Operations

Location: Pune

Job Type: Full-Time

Experience: 6–8 Years

Qualification: Bachelor's Degree mandatory | MBA in Sales/Marketing/Operations preferred

We are looking for an experienced and results-driven Sales Team Lead to establish, lead, and scale our Inside Sales and Contact Centre operations. The ideal candidate will be responsible for driving lead conversion, team productivity, CRM discipline, customer experience, sales process improvement, and revenue growth.

Key Responsibilities

- Lead, mentor, and manage an Inside Sales/Call Centre team of 10–20 members.
- Establish and scale structured Inbound and Outbound Sales/Contact Centre operations.
- Drive lead qualification, cold calling, follow-ups, customer nurturing, enquiry handling, quotation coordination, and opportunity conversion.
- Set and monitor daily, weekly, monthly, and quarterly sales targets and KPIs.
- Implement standardized sales processes, SOPs, call scripts, follow-up workflows, and communication standards.
- Ensure robust CRM adoption, pipeline management, lead tracking, forecasting, and data accuracy.
- Implement and leverage AI-based call intelligence, including call recording, transcription, conversation analysis, sentiment analysis, and coaching insights.
- Monitor conversion ratios, pipeline velocity, lead ageing, response time, sales productivity, and revenue performance.
- Conduct team reviews, call audits, coaching sessions, and performance improvement initiatives.
- Improve customer response time, communication quality, and overall customer experience.
- Identify opportunities for sales automation, process improvement, upselling, cross-selling, and lead leakage reduction.




- Coordinate with Marketing, Estimation, Operations, Projects, Accounts, and Management to ensure a smooth customer journey.
- Prepare and present MIS reports, dashboards, sales analytics, and management insights.

Candidate Requirements

- 6–8 years of experience in Inside Sales, Sales Operations, Contact Centre Operations, or B2B Sales.
- Minimum experience handling a team of 10–20 sales/call centre executives.
- Proven experience in setting up or scaling an Inside Sales or Contact Centre function will be highly preferred.
- Experience in B2B, Industrial Products, Engineering, Manufacturing, EPC, Automation, or Technical Solutions is preferred.
- Strong hands-on experience with CRM platforms such as Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, or equivalent.
- Knowledge of AI-based sales tools, call intelligence, sales automation, analytics, and CRM best practices.
- Strong leadership, analytical, communication, coaching, negotiation, and stakeholder management skills.
- Proficiency in MS Excel, sales analytics, reporting, and dashboard management; Power BI knowledge will be an added advantage.

What We Are Looking For We are seeking a hands-on sales leader and process builder who can create a scalable, technology-driven Inside Sales function, improve conversion and customer experience, develop a high-performing team, and contribute directly to business and revenue growth.

Compensation: Flexible for exceptional candidates with proven experience in establishing AI-enabled Inside Sales or Contact Centre operations and delivering measurable improvements in conversion, automation, customer experience, and revenue growth.

Pay: ₹30,000.00 - ₹55,000.00 per month

Work Location: In person

📌 Sales Team Lead (Erandwane)
🏢 DECCAN CONCRETES
📍 Erandwane