International & Domestic Sales Executive – Tours & Travel1. Job Summary The International & Domestic Sales Executive – Tours & Travel is responsible for handling customer inquiries, promoting domestic and international holiday packages, preparing customized itineraries and quotations, coordinating with travel partners, and converting leads into confirmed bookings.

The role requires solid sales and communication skills, destination knowledge, effective follow-up, and a customer-focused approach. The Executive will be responsible for achieving assigned sales targets while ensuring a smooth and positive customer experience from inquiry to post-travel support.

1. Key ResponsibilitiesA. Sales & Customer Handling

- Handle inbound and outbound inquiries for domestic and international tour packages through calls, emails, WhatsApp, and other communication channels.
- Understand customer travel requirements, preferences, number of travelers, budget, travel dates, and expectations.
- Recommend suitable destinations, hotels, activities, transportation, and tour packages based on customer requirements.
- Promote and sell customized, domestic, and international holiday packages.
- Generate and manage leads and maintain consistent follow-up until conversion.
- Convert inquiries into confirmed bookings through effective communication, negotiation, and sales techniques.
- Achieve assigned monthly and quarterly sales and revenue targets.
- Upsell and cross-sell additional travel services wherever appropriate.

B. Itinerary Planning & Quotations
- Prepare customized domestic and international travel itineraries according to customer requirements.
- Prepare accurate and competitive quotations with clear details of:
- Package inclusions
- Package exclusions
- Hotel details
- Transportation
- Sightseeing
- Activities
- Meal plans
- Applicable taxes and charges
- Terms and conditions
- Explain itineraries, quotations, cancellation policies, payment schedules, and other travel conditions to customers.
- Make necessary changes to itineraries and quotations based on customer feedback.
- Ensure accuracy of all information before sharing proposals with clients.

C. International Travel & Visa Assistance
- Maintain good knowledge of popular international destinations, travel seasons, and current travel trends.
- Assist customers with general visa-related information and documentation requirements.
- Guide customers regarding passport validity, visa documentation, travel insurance, and other applicable travel requirements.
- Coordinate with the relevant internal teams or visa service providers for documentation and processing.
- Ensure customers are informed about important destination-specific travel requirements.

D. Domestic Travel Sales
- Promote domestic holiday packages covering popular destinations across India.




- Develop customized packages for families, couples, honeymooners, groups, and corporate travelers.
- Maintain knowledge of Indian destinations, hotels, sightseeing options, transportation, seasonal conditions, and local experiences.
- Recommend suitable domestic travel options based on customer preferences and budget.

E. Vendor & Supplier Coordination
- Coordinate with hotels, airlines, DMCs, transport providers, activity providers, and other travel suppliers.
- Request rates and availability and negotiate competitive prices where required.
- Make and follow up on reservations and confirmations.
- Ensure all services are confirmed according to the approved itinerary.
- Coordinate with vendors to resolve booking or service-related issues promptly.

F. Booking & Documentation
- Maintain accurate records of customer information, quotations, bookings, payments, and correspondence.
- Ensure all booking documents and confirmations are properly maintained.
- Coordinate with operations and other internal teams to ensure smooth execution of confirmed trips.
- Verify booking details before final confirmation to minimize errors.

G. Customer Service & Relationship Management
- Provide professional pre-sales and post-sales customer service.
- Respond promptly to customer questions, requests, and concerns.
- Provide necessary travel assistance before and during the customer's trip.
- Handle complaints and resolve customer issues professionally and efficiently.
- Maintain robust relationships with existing customers to encourage repeat bookings and referrals.
- Collect customer feedback and identify opportunities to improve service quality.

H. Reporting & Compliance
- Maintain daily, weekly, and monthly sales reports.
- Track leads, follow-ups, quotations, conversions, cancellations, and confirmed bookings.
- Update CRM and company systems regularly with accurate lead and booking information.
- Monitor individual sales performance against assigned targets.
- Follow company policies, pricing guidelines, payment procedures, and operational processes.
- Maintain confidentiality of customer and company information.

1. Required Skills & Competencies

- Solid verbal and written communication skills.
- Excellent sales, persuasion, negotiation, and closing abilities.
- Strong customer service and relationship-management skills.
- Good knowledge of domestic and international tourist destinations.
- Understanding of travel packages, hotels, transportation, sightseeing,



and tourism products.
- Ability to design customized itineraries and prepare professional quotations.
- Solid follow-up skills and ability to manage multiple leads simultaneously.
- Good problem-solving and decision-making abilities.
- Target-oriented and self-motivated approach.
- Ability to work under pressure and meet deadlines.
- Basic computer proficiency, including MS Office, email, WhatsApp, CRM, and travel-related software.
- Ability to work independently and coordinate effectively with internal teams and external vendors.

1. Educational Qualification

- Any Graduate.
- A qualification or diploma in Travel & Tourism, Hospitality, or a related field will be preferred.

1. Experience Requirement

- 0–3 years of experience in Tours & Travel Sales, Holiday Sales, Travel Consultancy, Hospitality, or a related field preferred.
- Freshers with strong communication skills, travel knowledge, and a genuine interest in sales and tourism may also apply.
- Candidates with prior experience in international or domestic holiday package sales will be an added advantage.

1. Key Performance Indicators (KPIs)

Performance will be evaluated based on:
- Monthly and quarterly sales target achievement.
- Lead-to-booking conversion ratio.
- Number and value of confirmed bookings.
- Revenue and profitability generated.
- Timeliness and accuracy of quotations and itineraries.
- Lead follow-up and response efficiency.
- Customer satisfaction and feedback.
- Repeat business and customer retention.
- Referral generation.
- Accuracy of CRM and sales reporting.

1. Working Conditions

- Work from office as per company working hours.
- May require flexibility during peak travel seasons, holidays, and high-demand periods.
- Regular coordination with customers, internal teams, hotels, DMCs, transport providers, and other travel partners.
- The role may involve working with customers and vendors across different time zones for international bookings.
- Occasional travel or participation in travel exhibitions, sales events, or destination-related activities may be required.

1. Ideal Candidate

The ideal candidate is sales-driven, confident, customer-focused, and passionate about travel. They should be comfortable speaking with customers, understanding their requirements, designing suitable travel solutions, following up consistently, and closing bookings. A successful candidate should demonstrate ownership, professionalism, attention to detail, strong destination knowledge, and the ability to build long-term customer relationships.

Position Details

Job Title: International & Domestic Sales Executive – Tours & Travel

Department: Sales

Employment Type: Full-time

Experience: 0–3 Years

Joining: Immediate

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Sales executive (Banashankari)
🏢 S B INTERNATIONAL TOURS AND TRAVELS PRIVATE
📍 Banashankari