Jewellery Sales Executive – Roles &

- Responsibilities1.

Customer

Handling &

- Greeting

- Welcome every customer professionally and warmly.

- Understand the customer’s requirement, occasion, budget, and preferences.

- Create a comfortable and premium shopping experience.

- Maintain proper grooming and professional body language.

1. Product Presentation

- Demonstrate jewellery confidently and professionally.

- Explain gold purity, weight, making charges, diamonds, gemstones, designs and certification.

- Explain product features, advantages and benefits (FAB).

- Present multiple options based on the customer's requirement and budget.

- Handle jewellery carefully and follow display/security procedures.

1. Sales &
- Conversion

- Convert walk-in customers into successful sales.

- Identify customer buying signals and recommend the right product.

- Upsell and cross-sell relevant products.

- Achieve individual and store sales targets.

- Improve average bill value and product mix.

- Generate enquiries and follow up with prospective customers.

1. Customer Relationship Management

- Maintain customer details and preferences in CRM.

- Follow up on enquiries, quotations and pending purchases.

- Contact customers for birthdays, anniversaries, new collections and offers.

- Build long-term relationships and encourage repeat purchases.

- Generate customer referrals.

1. Objection Handling

- Understand objections related to price, making charges, design, quality, weight or competitors.





- Provide transparent and genuine explanations.

- Negotiate within company-approved policies.

- Never mislead the customer or make unauthorized commitments.

1. Billing &
- Order Coordination

- Prepare accurate quotations and order details.

- Coordinate with billing, inventory and management teams.

- Verify product details before billing.

- Explain payment, exchange, return and delivery policies.

- Ensure smooth handover of the final jewellery.

1. Store Operations

- Maintain counter cleanliness and product presentation.

- Follow jewellery handling and security SOPs.

- Ensure products are returned to their correct locations.

- Support stock verification and daily store activities.

- Maintain proper documentation.

1. Customer Experience

- Follow the complete Customer Journey: Greeting → Need Identification → Product Presentation → Demonstration → Objection Handling → Closing → Billing → Send-off → Follow-up.

- Request customer feedback and Google reviews where appropriate.

- Ensure every customer leaves with a positive impression, even if they don't purchase.

1. Daily Performance Responsibilities

- Achieve daily/monthly sales targets.

- Track walk-ins, enquiries, conversions and follow-ups.

- Maintain a daily customer follow-up report.

- Participate in product and sales training.

- Study competitors, new designs and market trends.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits

- Paid time off

Work Location: In person

📌 Sales executive (Habsiguda)
🏢 Jewels Workshop
📍 Habsiguda