Key Responsibilities 1. Lead Management • Build, update, and maintain a comprehensive client database (new and existing).
- Qualify leads by sending questionnaires and asking relevant, probing questions to understand customer needs and challenges.
- Schedule site visits and meetings between clients and the technical team to collect detailed data on noise or heat concerns.
- Organize and maintain all customer records both digitally and in hard copy.
- Coordinate resources to support impactful sales presentations.
- Assist in updating and managing the CRM database efficiently.
- Follow-Up & Tracking • Maintain consistent follow-up with prospects regarding proposals and project updates.
- Monitor the sales pipeline, including enquiries, meetings, and purchase order (P.O.) status.
Role & responsibilities
Coordinate with internal departments (Technical and Accounts) for timely verification and processing of P.O.s.
- Ensure all customer-facing materialsbrochures, presentations, and foldersare current and available.
- Customer & Internal Communication • Serve as a liaison between clients and the Business Development team for information gathering and updates.
- Support the planning and scheduling of sales visits and follow-ups.
- Communicate with clarity, energy, and enthusiasm—representing the brand’s commitment to customer satisfaction.
- Address customer queries related to products, accounts, or orders via phone and email.
- Provide prompt administrative support including order processing, documentation, and coordination.
- Initiate outbound calls (cold calls/follow-ups) to confirm sales interest and order status.
- Collaborate cross-functionally with other departments to develop effective sales tools and presentations
Preferred candidate profile
Excellent communication and interpersonal skills. • Organized and detail-oriented with robust follow-up abilities. • Proficient in CRM systems and Microsoft Office Suite. • Ability to multitask, prioritize, and work independently. • Customer-centric mindset with a high-energy, can-do attitude.