· Assist the Viswa Sales & Marketing Department and the regional sales managers (RSM), who are the single point of contact for inquiries.

· Handle inquiries (internally via the Water App) proactively and professionally.

· The CS Executive will report to the Executive Manager, Water Team.

Key Accountabilities

- Strive to increase the inquiry hit rate and keep a record of all inquiries received and the reason for lost inquiries.
- Creating a job ID as per the work scope mentioned in the proposal.
- Enter remarks—post job completion, which is customer specific (e.g., where there is no PO, supporting e-mail communication) with close coordination with KAM.
- Assist Sales in drafting all agreements and quality check with the standard template as per management directive.
- Proactive cooperation with Lab & Operations at all levels to build a solid team spirit pulling in the same direction.
- Engage actively in finding solutions to customers' challenges and act as a partner in all dealings with customers.
- Support maintenance of relationships both internally (sales, operations, lab team, kits team, & BQS surveyors) & externally (trusted partner labs & ship managers/owners).
- Assist in arranging business reviews and prepare all analyses in advance, including KPI reporting.
- Support sales in meeting goals and targets to fulfill an overall revenue objective.
- Support the marketing team with existing clients by being the internal point person.
- Work independently as well as collaborate across multiple teams.
- Assist Sales so that customer portfolios adhere to all terms, including credit,



and that the deal generates optimal return through proactive contract management.
- Ensure close collaboration with the Account/Credit team, monitoring and assisting Sales in taking corrective actions when needed.

Qualifications · Diploma and/or bachelor's degree in business administration/petrochemicals/microbiology/chemistry background/marine engineering or a relevant field with experience of 3 years.

· Willingness to work during weekends

· Ability to work independently and in a team to achieve project outcomes

· Excellent organizational and multitasking abilities, with the ability to prioritize tasks and meet deadlines.

· Strong attention to detail and accuracy, ensuring the highest level of data integrity.

· Exceptional verbal and written communication skills, with the ability to interact effectively with customers and internal stakeholders.

· Strong problem-solving skills and the ability to adapt quickly to changing priorities.

· Proactive and self-motivated with a strong sense of initiative and ownership.

COMPETENCIES

· Customer Focus

· Ownership

· Honesty and Integrity

· Building Trusting Relationships

· Planning and Organizing

· Empowerment

· Decision Making

· Problem-solving

Job Types: Full-time, Permanent

Pay: ₹20,000.76 - ₹35,000.49 per month

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:
- Bachelor's (Required)

Experience:
- Sales: 3 years (Required)

Language:
- English (Required)

Work Location: In person

📌 Sales Coordinator (Tambaram)
🏢 The Viswa Group
📍 Tambaram