- Processing Orders: Handling incoming requests for parts via phone, email, or walk-ins.
- Quoting: Providing accurate pricing and availability to customers or internal service departments.
- Lead Generation: Identifying opportunities to upsell related components or maintenance kits.
1. Inventory & Logistics
- Stock Tracking: Monitoring inventory levels to ensure "fast-moving" parts are always in stock.
- Sourcing: Finding rare or out-of-stock components through a network of suppliers.
- Shipping Coordination: Managing the logistics of getting parts from the warehouse to the customer, including domestic and international freight.
1. Technical Support & Liaison
- Parts Identification:
Using technical manuals and databases to ensure the part requested matches the specific model or serial number.
- Vendor Relations: Maintaining good standing with manufacturers to negotiate better pricing or faster lead times.
Education Qualification : Diploma Mechanical Experience: 2-3 Years from packaging machinery industry will be highly preferred