Sales Auditor & Trainer

Company: EDUFLAIR Learning Solutions Pvt. Ltd.

Job Type: Full-Time

Experience: 2–4 Years

Reports To: Business Head

Job Summary

We are looking for a Sales Auditor & Trainer to improve call quality, sales processes, counselling standards, and conversion performance across our sales teams.

The ideal candidate should have hands-on frontline sales experience along with experience in sales quality auditing, training, or coaching. This role is focused on identifying gaps through call audits, providing practical training, and coaching counsellors to improve their performance.

Key Responsibilities

Call Auditing & Quality

- Audit sales and counselling call recordings using standard evaluation criteria.
- Evaluate opening, student requirement gathering, qualification, product explanation, objection handling, and closing.
- Identify behavioural mistakes and process deviations.
- Monitor call quality and recurring performance gaps.

Training & Development

- Conduct group training and refresher sessions for sales counsellors.
- Train employees on German language programs and Ausbildung pathways.
- Conduct training on webinar, walk-in, and assessment conversions.
- Train teams on CRM hygiene, follow-up timelines, and process discipline.
- Conduct role-plays and objection-handling workshops.

1-on-1 Coaching

- Identify underperforming counsellors based on audit findings.
- Conduct personalized coaching and practical role-play sessions.
- Provide specific scripts, techniques, and corrective feedback.
- Re-audit employees after coaching to measure improvement.

Reporting & Insights

- Prepare structured weekly reports for the Business Head.
- Track audits completed, issues identified,



training conducted, coaching provided, and improvement achieved.
- Identify recurring sales and process issues.
- Provide actionable recommendations for improving sales processes.

Required Qualifications & Skills
- 2–4 years of experience in Inside Sales, EdTech, Education Counselling, Telesales, Sales QA, or Sales Training.
- Mandatory frontline sales/calling experience.
- Experience in call auditing, quality evaluation, or sales training.
- Strong understanding of student counselling and sales processes.
- Good knowledge of objection handling and closing techniques.
- Strong communication and presentation skills.
- Detail-oriented and analytical approach.
- Ability to provide direct, constructive, and practical feedback.
- Solid understanding of CRM and lead follow-up processes.

Key Performance Areas
- Call Audit Completion & Accuracy
- Training Plan Execution
- Post-Training Quality Improvement
- 1-on-1 Coaching & Skill Improvement
- CRM & Process Compliance
- Weekly Reporting & Actionable Insights

Selection Process Candidates may be evaluated through practical assessments, including:
- Role-Play Counselling Call
- Live Call Audit Test
- 1-on-1 Coaching Simulation

Important Note This is an individual contributor role and does not involve direct people management, revenue ownership, lead allocation, disciplinary authority, or hiring/firing responsibilities.

If you have strong frontline sales experience and enjoy improving sales performance through auditing, training, and coaching, we would like to hear from you.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment

Work Location: In person

📌 Sales Auditor & Trainer (Kozhikode)
🏢 Eduflair Learning Solutions
📍 Kozhikode