Company Description Biotecnika Info Labs Pvt Ltd is India’s leading biotech career platform, specializing in Biotechnology and Bio-IT, including Bioinformatics, AI, ML, Computational Biology, and Coding for biologists. The organization offers cutting-edge training, research-oriented projects, and expert-led coaching to help students and professionals upskill and succeed in competitive exams like CSIR NET, GATE, BET, ICMR, and CUET.

Biotecnika is recognized as a top brand for CSIR NET Life Sciences coaching, providing comprehensive study materials and tailored mentorship. In addition to education, Biotecnika connects learners with job opportunities, internships, and research roles across Biotechnology, Microbiology, Bioinformatics, and Life Sciences. The platform is dedicated to supporting academic growth and career development for bioscience professionals.

Role Description This is a full-time, in office role based in Bengaluru for a Sales and Service Specialist. The role involves engaging with prospective and existing learners to understand their needs, presenting suitable training programs and services, and guiding them through enrollment and post-enrollment support.

The specialist will manage inbound and outbound calls, emails, and chats, provide timely information on courses, certifications, and career services, and resolve service-related queries with a customer-centric approach.



Daily activities include maintaining accurate records in CRM systems, following up on leads, meeting sales targets, and collaborating with training and academic teams to ensure a smooth learner experience. The role also includes supporting webinars or information sessions, gathering feedback, and contributing to continuous improvement of sales and service processes.

Qualifications

- Strong Communication skills, including clear spoken and written English, and the ability to explain complex information simply.
- Proven Customer Service abilities, with a focus on responsiveness, empathy, and problem-solving for learners and clients.
- Sales and Sales Management skills, including lead handling, consultative selling, target achievement, and basic CRM usage.
- Training-related skills, such as understanding education services, aligning learner needs with appropriate courses, and supporting onboarding.
- Prior experience in EdTech, training, or academic services is an advantage, especially in biotech, life sciences, or related domains.
- Bachelor’s degree in Life Sciences, Biotechnology, Business, or a related field, or equivalent practical experience.
- Ability to work on-site in Bengaluru, manage multiple priorities, and collaborate effectively with cross-functional teams.
- Comfort with digital tools, online communication platforms, and data-driven decision-making to track and improve performance.

📌 Sales And Service Specialist (Bengaluru)
🏢 BioTecNika
📍 Bengaluru